Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josefine Falkowski

North Port,FL

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Expediting Clerk

We Energies
11.2022 - 04.2023
  • Expedited work relating to projects for utility customers, gas emergencies and regulated functions.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Served as liaison to work groups in each local area office.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Dispatched work assignments to crews for emergency and non- emergency building related problems.
  • Entered timesheets, mileage and company expenses for gas and electric crews.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments.
  • Created customer information and document packets.
  • Processed customer payments.
  • Applied for permits from various townships

Material Specialist

We Energies
09.2006 - 11.2022
  • Assembled/Picked/Staged/Loaded and Disbursed material, tools and equipment requested by internal and external customers and crews at various locations and job sites.
  • Determined material requirements and ordered necessary materials and services
  • Identified and selected most cost effective suppliers and contacted them to expedite materials and services needed immediately.
  • Issued internal orders for materials and services
  • Unloaded, inspected and identified material deliveries and completed receipting transactions and resolved discrepancies with suppliers.
  • Arranged for and receipt for services provided by outside contractors
  • Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
  • Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
  • Operated automated part carousel to prepare piece count parts needed for packaging and labeling.
  • Published monthly reports to track inventory consumption using SAP.
  • Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
  • Performed daily floor walks to clean work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Evaluated and accounted for returned materials including job site and field returns and perform all necessary transactions to return material to stock.
  • Maintained recycling collection sites to handle reclaimable waste
  • Monitored and managed hazardous waste
  • Loaded and delivered material and equipment to job sites, or other company locations using forklifts and stake body trucks.
  • Participated for 5 years on Supply Chain Safety Committee.
  • Conducted Power Industrial Lift training for other employees.
  • Maintained Class ABCD Commercial Driver's License
  • Responded to call outs for storm related emergencies to provide materials to gas and electric crews.

Server

Shamrock Bar & Grill
09.2008 - 11.2010
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Collections Field Representative

We Energies
11.1997 - 09.2006
  • Traveled up to 150 miles per day using maps and GPS to contact customers who were in arrears to collect payment or disconnect their service.
  • Disconnected and reconnected electric and gas services while using hand tools, wearing PPE, recognizing potential hazards such as street safety and electrical and gas safety procedures.
  • Coached employees and trained on methods for handling difficult customers and safety.
  • Performed effectively in self-directed work environment, sorting daily work, stocking equipment needed in vehicle and obtaining access to customers' property.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Recorded accurate and efficient records in customer database.
  • Conducted special field investigations such as current diversion, stolen meters,medical alerts, electrical hazards, etc.

Meter Reading Office Assistant

We Energies
12.1996 - 11.1997
  • Supported meter reading staff by providing all the tools, equipment and customer information needed to perform their duties.
  • Served as a liaison between workgroups.
  • Maintained filing system and organized documents for easy retrieval of information.
  • Entered timesheets, mileage and company expenses for employees.

Mail Services Worker

WE Energies
01.1996 - 12.1996
  • Delivered internal company mail on foot on specific routes to offices at headquarters.
  • Delivered internal mail to company locations throughout South Eastern Wisconsin.
  • Moved bulk containers and large parcels with forklifts.
  • Sorted and placed mail into mailboxes with high levels of accuracy.
  • Prepared out going mail and packages for shipment by calculating costs based on classification, weight, and destination.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Skilled at working independently and collaboratively in team environment.

Food Service Worker

WE Energies
10.1991 - 01.1996
  • Greeted customers at counter to fulfill requests and answer questions regarding menu items and specials and demonstrated knowledge of menu items and corresponding ingredients.
  • Handled cash transactions and point-of-sale operations by keeping register accurate through correct payment processing, and balancing cash drawers.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Cleaned and sanitized dishes and utensils, by operating dishwashing and sanitizing equipment.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.6. Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Transported, set up and served menu items to various locations for meetings or events.

Server

Perkins Family Restaurant
08.1990 - 12.1991
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

No Degree - Physical Therapy Assisting

Milwaukee Area Technical College
Milwaukee, WI
12.1992

Skills

  • Handling Payments
  • Stocking and Replenishing
  • Mail Processing
  • File and Database Management
  • Food Prep and service
  • Time Management
  • Confidential Data Protection
  • Order picking, staging and delivery
  • Safety minded
  • Recycling and waste management
  • Customer Service
  • Inventory management
  • Staff Meetings
  • Email Correspondence
  • Experienced Lift truck operator and trainer

Timeline

Expediting Clerk

We Energies
11.2022 - 04.2023

Server

Shamrock Bar & Grill
09.2008 - 11.2010

Material Specialist

We Energies
09.2006 - 11.2022

Collections Field Representative

We Energies
11.1997 - 09.2006

Meter Reading Office Assistant

We Energies
12.1996 - 11.1997

Mail Services Worker

WE Energies
01.1996 - 12.1996

Food Service Worker

WE Energies
10.1991 - 01.1996

Server

Perkins Family Restaurant
08.1990 - 12.1991

No Degree - Physical Therapy Assisting

Milwaukee Area Technical College

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Josefine Falkowski