Josie Frisbee

Ralphs Grocery

10.1994 - Current

Implement successful training programs for new hires, resulting in faster onboarding and increased retention rates
Enhance customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures
Supervise and guide new employees and respond quickly to questions to improve understanding of job responsibilities
Maintain strong customer relations and effective customer service standards
Respond to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Coach employees through day-to-day work
Prepare weekly employee work schedules to meet operational needs
Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets
Maintain compliance with union contracts through careful review and communication of relevant information to members
Built customer loyalty and retention by delivering excellent shopping experiences
Support the development of strong workplace policies by collaborating with management and employees
Educate new employees on their rights, benefits, and membership as union members of UFCW Local 324 during the hiring process