Josie Frisbee
Irvine,CA
Summary
Passionate Front End Lead offering 18 years of retail management experience. I am currently a Union Steward and have been for about 10 years.
Overview
29
29
years of professional experience
Work History
Front End Lead
Ralphs Grocery
Orange County
10.1994 - Current
- Implement successful training programs for new hires, resulting in faster onboarding and increased retention rates
- Enhance customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures
- Supervise and guide new employees and respond quickly to questions to improve understanding of job responsibilities
- Maintain strong customer relations and effective customer service standards
- Respond to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Coach employees through day-to-day work
- Prepare weekly employee work schedules to meet operational needs
- Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets
- Maintain compliance with union contracts through careful review and communication of relevant information to members
- Built customer loyalty and retention by delivering excellent shopping experiences
- Support the development of strong workplace policies by collaborating with management and employees
- Educate new employees on their rights, benefits, and membership as union members of UFCW Local 324 during the hiring process
Education
High School Diploma -
Canyon High School
Anaheim Hills, CASkills
- Bilingual
- Trustworthy
- Flexible
- Excellent customer service
- Interpersonal skills
- Strong leadership
- Proficient communication skills
- Problem-solving skills
- Time management
- Employee supervision
- Recruit and hire employees
Languages
Spanish
Timeline
Front End Lead
Ralphs Grocery
10.1994 - Current
High School Diploma -
Canyon High School