Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Josie Godwin

Athens

Summary

Highly dependable and level-headed professional with extensive experience thriving in fast-paced, high-pressure environments. Known for remaining calm and focused in chaotic situations while efficiently managing multiple tasks and responsibilities. Always punctual, reliable, and often trusted to cover additional shifts or responsibilities as needed. Strong work ethic, quick adaptability, and a proven ability to maintain organization and productivity under stress. A reliable team player with a steady demeanor and a results-driven mindset.

Overview

3
3
years of professional experience

Work History

Receptionist

Veterinary medical center of Athens
Athens
12.2024 - Current
  • Greeted clients and their pets warmly upon arrival at the veterinary medical center.
  • Scheduled appointments using clinic management software for efficient patient flow.
  • Answered phone calls, providing information and directing inquiries to appropriate staff.
  • Managed patient records, ensuring accuracy and confidentiality of client information.
  • Processed payments and handled transactions at the reception desk promptly.
  • Assisted veterinarians by preparing examination rooms and necessary equipment.
  • Maintained cleanliness and organization of the reception area for a welcoming environment.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.

Barista

Dutch Bros
Athens
10.2023 - 02.2025
  • Prepared and served a variety of coffee beverages and specialty drinks.
  • Maintained cleanliness and organization of workstations and equipment.
  • Engaged with customers to provide excellent service and product knowledge.
  • Operated cash register and handled customer transactions efficiently.
  • Assisted in inventory management by restocking supplies as needed.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Followed safety protocols to maintain a safe working environment for all staff.
  • Participated in training sessions to learn about new products and techniques.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Described menu items to customers and suggested products based on stated preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.

Kennel Technician

Athens Animal Clinic
Athens
08.2022 - 08.2023
  • Provided daily care for dogs and cats in a busy kennel environment.
  • Maintained cleanliness and hygiene of kennel facilities and animal areas.
  • Monitored animal behavior and reported any health concerns to the veterinary staff.
  • Assisted with feeding, grooming, and exercising animals according to established schedules.
  • Handled customer inquiries and scheduled appointments for pet boarding services.
  • Trained new staff members on kennel procedures and animal care practices.
  • Collaborated with team members to improve workflow efficiency in daily operations.
  • Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Monitored animals for signs of illness or distress and reported to supervisor immediately.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Inspected kennels regularly for any possible health hazards or maintenance concerns.
  • Organized inventory of food, bedding supplies, toys and other items needed for animal care.
  • Maintained records of animal feedings, treatments and other updates.
  • Responded to emergency situations in a timely manner while following safety protocols.
  • Provided humane treatment of all animals at all times.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
  • Exercised animals to maintain physical and mental health.
  • Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
  • Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.

Education

Associate of Arts - Criminal Justice

Tyler Junior College
Troup, TX
05-2025

Skills

  • Customer service
  • Effective communication
  • Conflict resolution
  • Animal handling
  • Multi-line telephone operation
  • Time management
  • Multitasking and prioritization
  • Organization skills
  • Verbal and written communication
  • Scheduling
  • Reception desk management
  • Good with people
  • Calm in chaotic situations

Accomplishments

  • Deans list in college
  • Multiple leadership rewards in highschool

Timeline

Receptionist

Veterinary medical center of Athens
12.2024 - Current

Barista

Dutch Bros
10.2023 - 02.2025

Kennel Technician

Athens Animal Clinic
08.2022 - 08.2023

Associate of Arts - Criminal Justice

Tyler Junior College

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