Josie Hall

• Create and maintain Monthly Rail Schedule spreadsheets for customer orders, resulting in a 95% on-time delivery rate.
• Attend weekly meetings with managers, planners, sales teams and engineering personnel to revise plans and achieve targeted production rates to ensure inventory levels can meet customer demand.
• Optimize the fleet accordingly to circumvent demurrage charges and invoices, saving the company $10,000 per month.
• Complete SAP transactions and bill railcars manually on railroad websites in accordance with company procedures and FRA regulations
• Support Trade Compliance with invoice approvals, online file coordination of customer documents and audit reviews.

Chemicals Desk

• Coordinated shipping requests for expedited delivery and documented accurately to achieve 98% correct rail billing.
• Tracked railcar inventory within the facility to meet loading requirements and car count thresholds, resulting in a 15% reduction in shipment delays.
• Generated daily reports and distribution list as required by business unit.
• Worked directly to support customers’ railcar logistics needs and special requirements to include specialty campaigns.

Polymers Desk Lead

• Provided leadership and administered job training to 2 employees for at least 90 days on the policies and procedures.
• Distributed 4-5 direct reports daily before set-deadlines.
• Backfilled various desk duties for personnel out on vacation or leave.

• Ensured efficient delivery of mail and packages daily to over 150 businesses and 250 residual customers daily on foot.
• Routed and cased all classes of mail along an assigned route.
• Utilized client relationship management (CRM) tool that drove productivity and tracked orders.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

• Performed clerical and administrative support for the Police Department.
• Operated computer system to enter submitted items into Police Department evidence tracking system confirmed the right item and quantity matched the intake documentation received.
• Collected, preserved, and categorized evidence and/ or property to be stored in their proper location to include narcotics, weapons, and monies.