Josie Hambrick
Greendale,IN
Summary
Dynamic Patient Access Service Representative with a proven track record at Cincinnati Children's Hospital, excelling in customer service and relationship building. Adept at data entry and project coordination, I thrive in fast-paced environments, ensuring compliance and enhancing patient satisfaction through effective communication and problem-solving skills. Compassionate Patient Access Service Representative recognized for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and empathy, ensuring positive patient experiences. Committed to maintaining confidentiality and providing exceptional service in fast-paced healthcare environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PATIENT ACCESS SERVICE REPRESENTATIVE
Cincinnati Children's Hospital
Cincinnati, OH
02.2024 - Current
- Train new hires.
- Create and update any forms that are outdated.
- Do extra tasks if needed to help management.
- Work in all eight clinics.
- Provided exceptional customer service to patients, visitors, and healthcare personnel; demonstrated strong interpersonal skills.
- Demonstrated ability to multitask in a fast-paced environment while meeting deadlines.
- Know how to work the Epic system.
- Ensured HIPAA regulations were followed at all times during patient interactions.
- Ensure all documents are signed and entered in Epic properly.
- Request interpreters for patients in need of them.
- Ensure the clinic has all supplies needed.
- Direct patients where they need to be.
- Print out all forms or doctor's notes necessary.
- Complete all yearly training and any additional training necessary.
- Organized the workflow efficiently and effectively to ensure the timely completion of tasks.
- Utilized advanced computer knowledge to navigate multiple systems and databases for accurate patient data entry.
- Processed payments accurately according to established guidelines, and ensured all necessary documentation was completed correctly prior to payment processing.
- Assisted patients with the registration process by providing information on services offered, and assisting with paperwork.
- Developed positive relationships with customers through effective communication and problem-solving techniques.
- Managed scheduling requests for appointments, tests, and procedures, ensuring compliance with regulations.
- Assisted in training new employees on departmental procedures and policies.
- Answered incoming calls promptly and professionally; provided assistance as needed, or directed callers appropriately.
- Communicated regularly with staff members regarding patient needs, or changes in processes, or policies.
- Maintained a high degree of accuracy when entering data into the system.
- Provided excellent customer service to patients and their families.
- Created new patient charts to include personal, insurance information, and reason for visit.
- Assisted patients with insurance information and billing questions.
- Explained policies, procedures, and services to patients using medical and administrative knowledge.
- Participated actively in team meetings by offering valuable insights on patient care.
- Investigated and directed patient inquiries and complaints to appropriate medical staff members, and followed up to ensure satisfactory resolution.
- Referred patients to appropriate health care services or resources.
- Conducted regular audits of patient files in order to ensure accuracy.
- Identified and shared research, recommendations, and other information regarding legal liabilities, risk management, and quality of care.
GROUND OPERATIONS AGENT
World Flight Services
Hebron, KY
09.2023 - 01.2024
- Sign in all carriers and collect freight information.
- Document all freight and determine a drop-off or pick-up location across the airport and partner locations.
- Coordinated with warehouse personnel to determine optimal loading configurations for outbound shipments.
- Troubleshoot issues related to shipping and receiving in compliance with corporate procedures.
- Trace missing material and shipments through vendor and customer communications.
- Communicated effectively with carriers and personnel regarding shipment updates or changes in delivery status.
- Verify loads against shipping papers and ensure all documents are signed and meet compliance requirements.
- Identified discrepancies or irregularities within shipments and complete all TSA documents.
- Retain inspection information on all trucks after freight leaves the warehouse.
- Track all shuttle carriers and the containers being picked up or delivered.
- Provided exceptional service to a high volume of daily customers.
SERVER
RiverWatch
Lawrenceburg, IN
03.2023 - 09.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
CLAIMS MANAGER
Quality Assurance Adjusting Services
Amarillo, TX
11.2021 - 12.2022
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Effectively multitasked within a fast-paced environment.
- Recruited claims adjusters per deployment role and used screening tools to identify qualified talent.
- Ensured timely follow-up communication is sent out after each stage of the recruitment process.
- Identified needs of customers and team members promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Managed, scheduled, and coordinated office functions and activities for team members.
- Communicated with internal departments as well as external customers regarding the status of claims.
- Monitored workflow processes to ensure timely resolution of pending cases.
- Managed team members effectively to meet high production standards with accurate results.
- All duties were provided remotely.
ASSISTANT MANAGER
Jeff Wyler
Lawrenceburg, IN
03.2021 - 11.2021
- Handled incoming calls and directed callers to the appropriate department or team member.
- Greeted visitors, clients, and guests professionally.
- Developed positive relationships with internal customers through effective communication techniques.
- Organized and maintained filing systems for documents and records.
- Provided administrative support to the senior management team.
- Provided HR administrative assistance to the management team.
PROJECT MANAGER/SALES REPRESENTATIVE
Bolton Construction
Vevay, IN
07.2020 - 12.2020
- Identified project needs by reviewing project objectives and schedules.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Greeted customers to determine their wants or needs.
- Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
HIGH SCHOOL DIPLOMA - US
Switzerland County High School
IN07.2020
Skills
- Customer Service
- Relationship Building
- Detail Oriented
- Project Coordination
- Quality Control
- Positive and Professional
- Team Collaboration
- Interpersonal Communication
- Data Entry
- HR Policies
- Sales
- Team Member Relations
- Office Administration
- Administrative Skills
- Human Resources
- Support
- Team Member
- Onboarding
- Proficient in Microsoft Word
- Proficient in Excel
Certification
- Independent Adjusters License
- State Farm Auto Certification
Accomplishments
- Honor Roll for 2 years
- Best Mental Attitude Award (Golf)
- Best Sportsmanship Award (Basketball)
References
- Ryan Roberts, QA Claims President, (513) 484-0272, ryanroberts888@outlook.com
- Natalie Wheeler, Teacher, (812) 584-1733, nataliewheeler@icloud.com
- Chris Bolton, CEO, (812) 599-3778, Chrisbolton@icloud.com
Timeline
PATIENT ACCESS SERVICE REPRESENTATIVE
Cincinnati Children's Hospital
02.2024 - Current
GROUND OPERATIONS AGENT
World Flight Services
09.2023 - 01.2024
SERVER
RiverWatch
03.2023 - 09.2023
CLAIMS MANAGER
Quality Assurance Adjusting Services
11.2021 - 12.2022
ASSISTANT MANAGER
Jeff Wyler
03.2021 - 11.2021
PROJECT MANAGER/SALES REPRESENTATIVE
Bolton Construction
07.2020 - 12.2020
HIGH SCHOOL DIPLOMA - US
Switzerland County High School