Josie Heefner
St Louis,MO
Summary
Driven professional with a track record of enhancing customer satisfaction at The Hair Saloon through exceptional service and efficient scheduling. Skilled in client relations and adept at multitasking, consistently maintaining a welcoming atmosphere. Demonstrates strong organizational abilities and interpersonal skills, contributing to improved operational efficiency. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist
The Hair Saloon
11.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Front of House Staff Member
Rush Bowls
06.2022 - 12.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
High School Diploma -
Kirkwood Sr. High School
Kirkwood, MO05.2024
Skills
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- Scheduling appointments
- Customer and client relations
Timeline
Receptionist
The Hair Saloon
11.2023 - Current
Front of House Staff Member
Rush Bowls
06.2022 - 12.2023
High School Diploma -
Kirkwood Sr. High School
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