Josie Hernandez
Haltom City,TX
Summary
Experienced customer service professional with 10+ years in retail and financial sectors. Skilled in effective communication with diverse customers, driving client retention and positive feedback. Bilingual in English and Spanish, providing comprehensive support in both languages. Seeking challenging role to leverage expertise and pursue professional growth.
Overview
12
12
years of professional experience
Work History
Cashier Lead
260 Sample Sale
04.2025 - 06.2025
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
Sales Consultant
Dillard’s
08.2023 - 04.2025
- Engaged customers and recommended suitable footwear options, achieving and exceeding monthly sales targets
- Collaborated on visual merchandising and maintained an organized sales floor
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Intern
Catholic Charities - Immigration Law
08.2024 - 01.2025
- Assisted in providing support and guidance to clients navigating immigration processes, ensuring compliance with legal standards
- Conducted research on immigration policies and regulations, contributing to case preparation and documentation
- Collaborated with legal staff to enhance client support services, fostering a welcoming environment for diverse populations
- Sorted and organized files, spreadsheets, and reports.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Contacted clients to schedule appointments and discuss progress of cases.
Seasonal Associate
Neiman Marcus
09.2023 - 01.2024
- Provided exceptional customer service by assisting clients with their shopping needs and personalized recommendations
- Maintained knowledge of product offerings and seasonal promotions to enhance customer engagement
- Supported visual merchandising efforts and assisted in inventory management
Branch Manager
Ace Cash Express
03.2019 - 05.2023
- Delivered superior customer service to prospective clients inquiring about installment loans, creating a welcoming environment
- Enhanced service quality and increased quarterly revenue by analyzing P&L reports and identifying growth opportunities
- Developed strategies to generate new business through networking and referrals
- Managed daily cash handling and ensured compliance with financial regulations
- Conducted regular outbound calls to remind customers of upcoming payments and performed collection calls for past-due accounts
Branch Manager
Metro by T-Mobile
03.2019 - 02.2020
- Established and implemented operational policies and goals, driving team performance through effective coaching and leadership
- Recruited, trained, and evaluated staff, ensuring alignment with organizational objectives
- Supervised sales staff, managed inventory tracking, and ensured accurate financial deposits
- Promoted accessories and upsold products to drive revenue growth
- Assisted customers with troubleshooting and resolution, ensuring a positive service experience
Assistant Manager
Sprint
07.2018 - 03.2019
- Coached staff on sales strategies, enhancing store performance, and identifying improvement opportunities
- Supported external events to create additional revenue streams
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
T-Mobile
02.2017 - 07.2018
- Trained staff on product knowledge to drive sales and ensure customer satisfaction
- Resolved customer issues related to equipment and network troubleshooting, improving service quality
- Managed marketing collateral during promotional periods to enhance visibility
Sales Associate
Texas Car Title & Pay Day Loan Services
01.2016 - 01.2017
- Created and processed new payday and title loans, analyzing applicants’ financial status for loan feasibility
- Conducted inbound and outbound calls to attract new customers and enhance client engagement
- Assisted in collection calls for past-due accounts, contributing to revenue recovery
- Executed outdoor marketing initiatives to generate new leads
Assistant Manager
T-Mobile
07.2013 - 04.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate’s Degree - Associates of Arts
Tarrant County Community College
Hurst, TXHigh School Diploma -
Fort Worth Can Academy
Fort Worth, TXBachelor’s Degree - Latino Latin American Studies
University of North Texas
Denton, TX2025
Skills
- Team Leadership
- Exceptional Customer Service
- Attention to Detail
- Active Listening
- Effective Communication
- Bilingual Support (English/Spanish)
- Bookkeeping and Financial Management
- Business Development
- Problem Solving
- Sales Strategies (Cross-Selling/Up-Selling)
- Goal-Oriented
- POS system proficiency
Timeline
Cashier Lead
260 Sample Sale
04.2025 - 06.2025
Intern
Catholic Charities - Immigration Law
08.2024 - 01.2025
Seasonal Associate
Neiman Marcus
09.2023 - 01.2024
Sales Consultant
Dillard’s
08.2023 - 04.2025
Branch Manager
Ace Cash Express
03.2019 - 05.2023
Branch Manager
Metro by T-Mobile
03.2019 - 02.2020
Assistant Manager
Sprint
07.2018 - 03.2019
Assistant Manager
T-Mobile
02.2017 - 07.2018
Sales Associate
Texas Car Title & Pay Day Loan Services
01.2016 - 01.2017
Assistant Manager
T-Mobile
07.2013 - 04.2015
Associate’s Degree - Associates of Arts
Tarrant County Community College
High School Diploma -
Fort Worth Can Academy
Bachelor’s Degree - Latino Latin American Studies
University of North Texas
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