Josie Herrera

• Served as a Training Coach during the 2024 Nesting Hiring Event, guiding new hires through onboarding and initial production phases.

• Preformed side-by-side live call training, and group coaching, providing real-time feedback and support to improve performance and confidence.

• Collaborated with training teams and supervisors to identify learning gaps and adjust coaching strategies as needed.

• Delivered a positive and inclusive learning environment to ensure new employees were well-prepared and engaged.

• Contributed to team success by promoting accountability, professionalism, and peer support.

• Supervised daily operations in a high-volume restaurant, managing shift teams of 10–15 employees.

• Trained and coached team members on customer service, safety protocols, and operational standards.

• Maintained high levels of customer satisfaction through efficient service and problem resolution.

• Responsible for Employee deployment , scheduling, inventory management, and daily financial reporting.

• Ensured compliance with food safety regulations and corporate policies.

• Provided limited part-time care to elderly clients, assisting with daily living activities such as hygiene, mobility, meal prep, and medication reminders.

• Offered emotional support and maintained a safe, compassionate environment tailored to each client’s needs.

• Communicated health concerns to supervisors and documented care provided to ensure continuity and quality.

• Built strong client relationships and supported families during times of need.