Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Receptionist
Josie Herring

Josie Herring

Merrillville,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Program Delivery Supervisor

IHDA
03.2021 - Current
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coordinated efficient routes and schedules for 25-driver team

Insurance Coordinator

Fresenius Medical Care Holdings Inc.
07.2017 - Current
  • Verified insurance and communicated coverage to staff and patients.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Trained 15 staff on current Medicare regulations and guidelines

Patient Financial Counselor

University Of Chicago Medical Center
11.2013 - 08.2020
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Engaged with patients to provide critical information.
  • Facilitated communication between patients and various departments and staff.
  • Resolved customer complaints using established follow-up procedures

General Manager

U-Haul International
05.2011 - 12.2013
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Analyzed market trends and competitor activities to create competitive advantages

Education

Master of Arts - Health Administration

Capella University
Minneapolis, MN
06.2021

Skills

  • Policy and Procedure Implementation
  • Project Management
  • Workflow Planning
  • Process Improvement Strategies
  • Systems Implementations
  • Staff Training
  • Budgeting and Cost Control
  • Health Information Policy and Procedure Development
  • Team Leadership
  • Budget Development and Management
  • Compliance Training
  • Medical Billing and Coding
  • Revenue Cycle Management
  • Healthcare Terminology
  • File and Records Management
  • Office Supplies and Inventory
  • CMS Guidelines
  • Status Updates
  • Finance Operations
  • Insurance Coordination
  • Customer Service and Assistance
  • CPT Coding
  • Training Programs
  • Past Due Balance Management
  • Diagnostic Codes
  • Patient Benefits Confirmation
  • Medicare and Medicaid Knowledge
  • Insurance Plan Verification
  • Microsoft Office
  • Work Organizing and Prioritizing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Program Delivery Supervisor

IHDA
03.2021 - Current

Insurance Coordinator

Fresenius Medical Care Holdings Inc.
07.2017 - Current

Patient Financial Counselor

University Of Chicago Medical Center
11.2013 - 08.2020

General Manager

U-Haul International
05.2011 - 12.2013

Master of Arts - Health Administration

Capella University

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Josie Herring