Josie Hodges
Marianna,FL
Summary
Accomplished General Manager at Sonic, adept in operations management and leadership, increased sales through strategic planning and team building. Expert in problem resolution and efficient multitasking, ensuring financial stability and fostering strong client and vendor relationships. Demonstrates exceptional time management and operational efficiency, contributing to long-term organizational growth.
Overview
11
11
years of professional experience
Work History
General Manager
Sonic
05.2019 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Office Manager's
M & W Construction
05.2020 - 10.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Scheduling Coordinator
Davis Optometry
05.2013 - 05.2020
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
Education
Certificate Of Technical Studies - Business Administration
Florida Panhandle Technical College
Chipley, FL05.2012
High School Diploma - General Studies
Marianna High School
Marianna, FL05.1999
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Effective leader
Timeline
Office Manager's
M & W Construction
05.2020 - 10.2022
General Manager
Sonic
05.2019 - 10.2024
Scheduling Coordinator
Davis Optometry
05.2013 - 05.2020
Certificate Of Technical Studies - Business Administration
Florida Panhandle Technical College
High School Diploma - General Studies
Marianna High School