Josie Hurst
New York
Summary
Accomplished Regional Director of Operations at Sollis Health, adept in policy development and operations management. Spearheaded standardization and regulatory compliance across multiple locations, enhancing brand visibility and operational efficiency. Skilled in market research and team leadership, significantly improved project completion rates and staff engagement.
Overview
9
9
years of professional experience
Work History
Regional Director of Operations
Sollis Health
New York
02.2024 - Current
- Standardized operational procedures across all seven regional locations.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Set team and individual KPIs, and provided regular, actionable feedback.
- Maintained compliance with industry regulations by staying up-to-date on best practices, and implementing necessary changes.
- Coordinated regional marketing efforts to increase brand visibility and attract new members.
- Monitored the budget and utilized operational resources.
- Launched staff engagement, gender diversity, and cultural programs.
- Oversaw regulatory compliance efforts, maintaining a high level of preparedness for inspections and audits.
- Developed, implemented, revised, and evaluated policies and procedures.
Regional Operations Manager
The Dermatology Specialists
05.2020 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained operational guidelines with staff of over 45 employees.
- Oversaw day-to-day production activities in 5 of the Queens locations.
- Managed operation and performance of the clinic: adhered to budget, forecasted expenses, managed vendor relationships, ordered supplies, and monitored compliance.
- Defined, implemented, and revised operational policies and guidelines.
- Knowledge of health insurance policies, guidelines- including copays, coinsurance's, referrals, verification of insurances.
- Knowledge and utilization of EMR, medical coding and billing relevant to practices.
- Oversaw billing and collections portion of offices with billing team.
- Analyzed patient feedback and identified areas for improvement.
- Completed biweekly payroll for over 45 employees.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Assistant Manager of Operations
The Dermatology Specialists
11.2018 - 05.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Led hiring, onboarding and training of new hires.
- Monitored cash intake and deposit records.
- Established team priorities, maintained schedules and monitored performance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated luncheons with Pharmaceutical Representatives.
- Collaborated with senior management.
- Coordinated with General Managers in different operational issues and promotional activities.
Medical Office Manager
Mount Sinai School Of Medicine
04.2016 - 11.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled and coordinated travel arrangements for office staff members.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
BBA - Hospitality Management
St. John's University
Jamaica, NY06.2021
Skills
- Market and competitor research
- Hiring and onboarding
- Policy development and enforcement
- Oversaw administrative functions
- Program Optimization
- Operations Management
- Brand Management
- Payroll Operations
- Departmental Operations
- Regulatory compliance
References
References available upon request.
Timeline
Regional Director of Operations
Sollis Health
02.2024 - Current
Regional Operations Manager
The Dermatology Specialists
05.2020 - Current
Assistant Manager of Operations
The Dermatology Specialists
11.2018 - 05.2020
Medical Office Manager
Mount Sinai School Of Medicine
04.2016 - 11.2018
BBA - Hospitality Management
St. John's University
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