Josie-Marie Shea
Oswego,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Virtual Customer Service Representative
The Code - Center Of Dance Excellence
Glastonbury, CT
09.2019 - Current
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Responded to website and email inquiries within 2 business days to maintain customer satisfaction and generate positive reviews.
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Administrative Assistant
Patrick Engineering
Lisle, IL
11.2016 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Human Resources Administrative Assistant
Hartford Sales Center
Hartford, CT
08.2002 - 12.2007
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Assisted with on-boarding process of new hires.
- Answered and redirected incoming phone calls for office.
- Managed employee exit interviews and paperwork.
- Recruited and screened qualified potential employees.
- Recruited and hired qualified candidates for vacant and new positions.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Posted positions through approved recruitment channels.
- Organized new employee orientation schedules for new hires.
- Efficiently delivered personnel information to management for speedy corrective action.
- Assisted with meetings and presentations within company.
- Maintained and scheduled complex calendars.
Director of Housekeeping
The White Barn Inn
Kennebunkport, ME
04.2000 - 08.2002
- Responsible for Housekeeping operations for five upscale Inns
- Conducted new hire and monthly departmental training
- Assisted with new hire orientation, new hire paperwork, staffing, budgeting, and payroll and scheduling
- Ensured quality standards were met.
Assistant Executive Housekeeper/Training Manager
The Venetian Resort & Casino
Las Vegas, NV
09.1998 - 04.2000
- Responsibilities included overseeing and supervising Floor Managers and Housekeeping team members
- Resolving guest issues and ensuring guest satisfaction
- Developed and maintained ongoing training for all Housekeeping team members including Safety Standards and Evacuation Procedures.
Education
Associate of Science - Hotel Management
ASSOCIATES Katherine Gibbs College
New York, NY1995
Skills
- QuickBooks, Microsoft Office, Excel, Power Point, Outlook, and Publisher (10 years)
- Sharepoint
- Data Entry
- Administrative Support
- Office Administration
- Human Resources
- Office Management
- Strong Telephone Etiquette
Timeline
Virtual Customer Service Representative
The Code - Center Of Dance Excellence
09.2019 - Current
Administrative Assistant
Patrick Engineering
11.2016 - 08.2018
Human Resources Administrative Assistant
Hartford Sales Center
08.2002 - 12.2007
Director of Housekeeping
The White Barn Inn
04.2000 - 08.2002
Assistant Executive Housekeeper/Training Manager
The Venetian Resort & Casino
09.1998 - 04.2000
Associate of Science - Hotel Management
ASSOCIATES Katherine Gibbs College
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