Josie McCoy
Philadelphia,PA
Summary
Hardworking antique enthusiast and expert with a focused mindset. Experienced at growing buyer and consignor base by providing above and beyond attention to detail. Reliable and upbeat client coordinator successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about products, and current auction values. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Fine Estates Cataloger & Consignor Relations
Briggs Auctions
11.2021 - Current
- Photographed, cataloged, and curated the monthly Fine Estates Auction and all specialty sales.
- Managed team of 7 Discovery Sale Employees
- Initiated an outreach team to procure new consignors
- Provided in house evaluations for potential consignors
- Increased yearly auction revenue by $500,000 within the first year from new consignors
- Assisted with clerking live auctions
- Identified and sorted incoming consignments
- Completed condition reports for incoming sales
- Managed and implemented storage fees for buyers
- Initiated mentor meetings with Discovery Sale staff
Client Coordinator
Kamelot Auctions
01.2021 - 11.2021
- Received, tracked and resolved incoming calls and queries to meet client expectations.
- Forged and nurtured impactful relationships with consignors to cultivate loyalty.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, a monthly newsletter, marketing text messages, and emails.
- Assisted the owner with issuing payments for consignors
- Attended Philadelphia Estate Committee meetings to build connections and clientele
- Facilitated the acquisition of incoming merchandise
Head Vintage Buyer
Jinxed
01.2015 - 01.2021
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Collaborated with the three store managers to better understand needs and determine purchasing requirements.
- Developed relationships with local auction houses
Server
715 Restaurant
06.2012 - 08.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Admin Assistant
Opening Ceremony
01.2010 - 06.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with high profile clients, buying appointments, and stock management for stores
- Oversaw the management of fit models
Education
Bachelor of Arts - Literary Criticism
University of Kansas
Lawrence, KS07.2015
Skills
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Creative Solutions
- Customer Needs Assessments
- Engaging with Diverse Customers
- Self-Motivated
- Ability to work calmly under pressure and deadlines
- Multitasking and prioritizing
- Copywriting
- Process Improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of eight staff members.
- Provided mentorship meetings for staff members
- Increased auction sales by $500,000 in the first year
- Documented and resolved inventory organizational issues which led to faster cataloging and processing times for incoming merchandise.
- Cataloged an addition of 8 specialty sales to increase yearly revenue
Dry Clean Only Vintage
A personal passion project selling vintage clothing with a focus on 1930's-1970's garments. I began selling vintage when I was 19 in order to move from Kansas to New York City. I focus primarily on selling in person through carefully curated pop up experiences, I aim to build environments to transform buyers into another time and universe. I sell on Instagram, Etsy, Ebay, and sell my items through partnerships with many local Philadelphia vintage shops.
Timeline
Fine Estates Cataloger & Consignor Relations
Briggs Auctions
11.2021 - Current
Client Coordinator
Kamelot Auctions
01.2021 - 11.2021
Head Vintage Buyer
Jinxed
01.2015 - 01.2021
Server
715 Restaurant
06.2012 - 08.2015
Admin Assistant
Opening Ceremony
01.2010 - 06.2012
Bachelor of Arts - Literary Criticism
University of Kansas
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