Josie Phillips
Wendell,ID
Summary
State-certified Nursing Assistant that is proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Banker
Zions Bancorporation
06.2022 - Current
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Went above and beyond with service to promote loyalty and support bank goals.
- Collected feedback from customers to help improve service delivery and banking processes.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Calculated fees due, interest and change for customer transactions.
Customer Service Representative
Homestyle Direct
07.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Customer Service Representative
Papa Kelseys Pizza And Subs
07.2018 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Science - Nursing
College of Southern Idaho
Twin Falls, ID05.2026
High School Diploma -
Bliss High School
Bliss, ID05.2021
No Degree - Lash Tech
Aveda Institute Twin Falls
Twin Falls, ID02.2021
Skills
- Activities of Daily Living (ADL) Support
- Strong Communication
- Electronic Recordkeeping
- Time Management
- Patient and Family Advocacy
- Patient-focused Care
- Leadership
- Medical Terminology Knowledge
- Recording Vital Signs
- Dementia and Alzheimer's Knowledge
- Charting Expertise
- Range of Motion Exercises
- Nursing Standards
- Ensuring patient safety and wellness
- Emotional and Social Support
- Customer Service
- Critical Thinking
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Banker
Zions Bancorporation
06.2022 - Current
Customer Service Representative
Homestyle Direct
07.2021 - 06.2022
Customer Service Representative
Papa Kelseys Pizza And Subs
07.2018 - 07.2021
Associate of Science - Nursing
College of Southern Idaho
High School Diploma -
Bliss High School
No Degree - Lash Tech
Aveda Institute Twin Falls
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