Josie Pieczykolan
Inver Grove Heights,MN
Summary
7 years of agile project management experience with results driven execution, diverse internal and external population management expertise, high aptitude in medical terminology, appointment scheduling, patient registration used in fields within healthcare, leasing and finance, HIPPA, EPIC healthcare insurance process within medium to large organizations. Quality-driven and goal-focused with strong research, planning and problem-solving abilities. Experienced Technical Assistant successful handling problems and determining optimal solutions. Good documentation and reporting skills with solid understanding of customer, team and vendor relations.
Overview
6
6
years of professional experience
Work History
Administrative Technical Assistant
HealthPartners Hospice
11.2023 - Current
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Served as point-person for support requests.
- Transferred computer files between programs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Fielded user queries and service requests to promptly address issues.
- Order office supplies
- Work on reports
- Create fellow schedules
- Create travel contracts
- Backup phone coverage
Care Team Assistant
HealthPartners Hospice
07.2023 - 11.2023
- Participated in ongoing professional development opportunities focused on enhancing skills relevant to Care Team Assistant responsibilities.
- Served as an approachable point of contact for both family members and healthcare professionals seeking information about assigned patients.
- Streamlined administrative processes, enabling the care team to spend more time directly attending to patient needs.
- Enhanced patient care by providing timely and accurate updates to medical staff regarding patient status.
- Assisted nurses with daily tasks, streamlining workflows and improving overall efficiency in the care team.
- Process admissions and discharges from hospice program
- Backup phone coverage
- Advancing plans of care to doctors for signature
- Processing patient changes
Medical Secretary
HealthPartners Hospice
05.2023 - 07.2023
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Performed various administrative tasks by filing, copying and faxing documents.
Receiving Dock Associate
HealthPartners
05.2022 - 05.2023
- Collaborated effectively with fellow team members to achieve smooth operations during high-volume periods at the receiving dock.
- Assisted in the planning of warehouse layout changes by providing input on receiving area requirements and potential improvements.
- Maintained a clean, safe, and organized dock area by adhering to company safety policies and procedures.
- Assisted in reducing shipping costs by accurately weighing packages and determining optimal shipping methods.
- Process incoming items throughout the 150+ organizational sites
- tracked items through SQL,ASO data tracking system and Lawson
- Work alongside buyers, purchasers and/or members of information technology team
- Materials value 100K+ and key in stakeholders end to end processing Project managing ensuring items reach destination within projections.
- Experience with Microsoft Word, Excel, and Outlook
Office Services Mail Clerk
HealthPartners
11.2021 - 05.2022
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Strong customer service component and day to day agile attention to details and deadlines project related.
- Meter outgoing materials
- Sorting and receiving of incoming materials
Office Administrator/Service Runner
Inver Grove Toyota
04.2018 - 10.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Process improvement through payment collection MS word products
- Verify financing
- Final approver for paperwork entry process
- leasing and modification specialist
- performance management; vehicle gatekeeper
- cleaning vehicles prior to customer release
- Vehicle location deployment and placement management of fleet
- front office entry management
- Maintained electronic and paper filing systems for easy retrieval of information.
Education
High School Diploma -
North High School
North Saint Paul, MN06.2014
Skills
- Research abilities
- Operations Support
- Customer or student assistance
- Software Installation
- Administrative Skills
- User Training
- Documentation and Recordkeeping
- Proofreading
- Expense validation
Volunteer
Susan G. Komen supporter
Timeline
Administrative Technical Assistant
HealthPartners Hospice
11.2023 - Current
Care Team Assistant
HealthPartners Hospice
07.2023 - 11.2023
Medical Secretary
HealthPartners Hospice
05.2023 - 07.2023
Receiving Dock Associate
HealthPartners
05.2022 - 05.2023
Office Services Mail Clerk
HealthPartners
11.2021 - 05.2022
Office Administrator/Service Runner
Inver Grove Toyota
04.2018 - 10.2021
High School Diploma -
North High School