Hi, I’m
JOSIE PONCE
Naugatuck,CT
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
19
years of professional experience
Work History
Sikorsky Financial Credit Union
Branch Manager
05.2014 - Current
Job overview
- Responsible for supervising from 2 to 8 Staff Members
- Oversees all aspects of assigned branch
- Directs daily workflow and coordinates staff schedules
- Holds branch team accountable for adhering to all internal branch operations policies and procedures through consistent training and coaching
- Responsible for overall Member experience
- Manages branch business development efforts
- Accountable for motivating and coaching staff to achieve all branch production goals established by senior management, included but not limited to: increasing Personal/Business memberships, opening and servicing new and existing accounts, originating home loan and consumer loan applications (Home Equity, Auto, Personal, Credit card, etc.)
- Cross-sells other Credit Union products and services
- Actively participates in Credit Union promotions and external networking opportunities
- Leverages contacts for results
- Controls branch security and determines individual accountability for cash and negotiable items
- Recruits, interviews and recommends qualified personnel
- Ensures that all employee performance appraisals are completed and administered in a timely manner, including goal setting, providing constructive feedback in a professional manner and developing a career path for each individual
- Recommend, document and administer employee counseling and disciplinary actions in coordination with Human Resources
- Serves as back up to other Branch Managers in different branch locations as needed
- Ensures adherence to company policies and procedures and Banking/Credit Union Regulations
- Keeps abreast of industry developments including, but not limited to changes in regulations and technology
- Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors
- Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity and Responsibility
- Performs additional duties as required.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted Members to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
Sikorsky Financial Credit Union
Senior Teller
04.2006 - 05.2014
Job overview
- Process a broad variety of member service transactions that includes: Open new accounts (Memberships, sub-accounts, IRA accounts & CD accounts) Enhance new and current memberships by cross selling services to strengthen member ties to the Credit Union
- Performed general teller duties for drive-thru line.
- Coached and trained new tellers.
- Process Consumer/Real Estate Applications Mortgage Closings
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Milford Federal Credit Union
Member Service Representative
12.2004 - 04.2006
Job overview
- Helped small volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
ALBERTUS MAGNUSHamden, CT
Bachelor of Science from Business Adminstration And Finance
01.2019
University Overview
- Dean's List 2017-2019
- 3.8 GPA
Gibbs College
Associates Degree - Business Administration
12.2003
Central High School
High School Diploma
01.2002
Skills
- Goals and Performance
- Branch Management
- Staff Recruitment
- Excellent Work Ethic
- Staff Management
- Excellent Time Management Skills
- Cash Handling
- Sales Expertise
- Motivational Techniques
- Multitasking Abilities
- Customer Interaction
- Staff Evaluations
- Staff Training
Licenses and Certifications
- NMLS LICENSE
- State of Connecticut Notary Public – Commission Expires April 30th, 2027
- CT Insurance Producer
- Experienced with using and handling Signature Guarantee/Medallion Stamps
Affiliations
Board Member for McGivney Community Center
Bridgeport, CT
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Sikorsky Financial Credit Union
05.2014 - Current
Senior Teller
Sikorsky Financial Credit Union
04.2006 - 05.2014
Member Service Representative
Milford Federal Credit Union
12.2004 - 04.2006
ALBERTUS MAGNUS
Bachelor of Science from Business Adminstration And Finance
Gibbs College
Associates Degree - Business Administration
Central High School
High School Diploma
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