Josie Ramirez Uribe

• Controlled store inventory and reviewed cash handling and operations reports.
• Oversaw employee performance and procedures, corrected previous operational issues, and increased efficiency to maintain productivity targets.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused and encouraged.
• Strengthened merchandising and promotional strategies to drive customer engagement and exceeded sales goals by 38% by targeting new markets.
• Trained, mentored, and developed team members to enhance professional development and accountability in the workplace.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditure by effectively negotiating contracts for more advantageous terms with vendors, while also negotiating price and service with customers to decrease expenses and increased profit by 8%.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Developed and maintained monthly overtime report to address inefficiencies agency-wide.
• Analyzed revenues, expenditures, and cash management periodically to analyze trends affecting budget needs.
• Verified and approved payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Projected annual budget forecasting, inventory, and material pricing points, while raising property accuracy and accountability by creating and introducing a new automated tracking method.
• Organized and updated databases, records and other information resources.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Organized spaces, materials and catering support for internal and client-focused meetings.

· Analyzed, identified, and controlled inventory and sales data trends working with suppliers to secure cost-effective contracts in alignment with strict budgets while adjusting purchasing decisions accordingly.

· Supervised food and beverage personnel, evaluating performance and recommending improvements.

· Administered and managed payroll for 60 team members and addressed discrepancies in compensation.

· Participated in menu planning and food production, properly handling food surpluses and cost control.

· Motivated and trained staff to perform at peak efficiency and quality to increase revenue and profits.

· Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

· Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

· Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

· Implemented store policies and procedures to remain compliant with corporate guidelines.