Josie Raza
Newington,CT
Summary
Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with excellent interpersonal skills. Enthusiastic and eager to contribute to team or individual success through hard work, attention to detail and strong organizational skills. Motivated to learn, grow and excel. Experienced working with people of various cultures. Passionate about education and contributing to the greater community. Driven student leveraging studies in psychology, political science, and criminal justice.
Overview
2
2
years of post-secondary education
Work History
Server
The Penny Black Victorian London Pub
Singapore, Singapore
03.2021 - 05.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected orders and relayed them to bartenders quickly and accurately.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Checked over 50 daily IDs to verify ages and uphold Singapore liquor laws.
Server
Roots Mediterranean
Singapore, Singapore
01.2020 - 05.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items and recorded order information.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars, and fruits.
- Collected orders and relayed them to bartenders quickly and accurately.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported needs of 25- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Education
Some College (No Degree) - Criminal Justice, Psychology, Political Science
Central Connecticut State University
New Britain, CT 08.2021 - Current
High School Diploma -
Stamford American International School
Singapore 01.2020 - 05.2021
Skills
- Food Safety Standards
- Order Accuracy and Delivery
- Team Player
- Relationship Building
- Able to Lift 30 Pounds
- High Energy and Stamina
- Verbal and Written Communication
- Conflict and Complaint Resolution
- Food and Beverage Service
- Customer Service and Rapport
- Warm and Friendly
Accomplishments
- Successfully resolved multiple high-stress situations, including injuries and conflicts.
- Improved team productivity with morale-boosting incentives.
- Formed strong bonds with customers and coworkers, increasing sales and productivity.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I prefer to be true to myself, even at the hazard of incurring the ridicule of others, rather than to be false, and to incur my own abhorrence.
Frederick Douglass
Timeline
Some College (No Degree) - Criminal Justice, Psychology, Political Science
Central Connecticut State University
08.2021 - Current
Server
The Penny Black Victorian London Pub
03.2021 - 05.2021
High School Diploma -
Stamford American International School
01.2020 - 05.2021
Server
Roots Mediterranean
01.2020 - 05.2020
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