Josie Rodriguez

• Assisted in the development of new patient registration procedures, resulting in smoother onboarding experiences.
• Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
• Implemented an electronic record system that increased efficiency in managing patient information.
• Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
• Trained new staff members on patient intake procedures, contributing to a well-prepared and cohesive team.
• Contributed to an organized work environment by meticulously maintaining physical files as well as digital records within the database.
• Optimized time management by prioritizing tasks based on urgency while maintaining attention to detail in all aspects of work responsibilities.
• Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
• Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
• Upheld HIPAA regulations and standards for protecting patient information.
• Retrieved medical data for physicians and patients.
• Secured confidential patient information from unauthorized access.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strong organizational and communication skills through coursework and volunteer activities.

• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Assisted product development to build exciting customer offerings, increasing repeat business.
• Collaborated with sales and marketing teams to develop targeted campaigns for customer segments.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Actively participated in company-sponsored training sessions, staying current on new products, services, and emerging technologies that could benefit our clients.
• Managed timely and effective replacement of damaged or missing products.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Collaborated with internal departments to identify and manage demand for material and services.
• Negotiated and administered leasing and service contracts for

security systems.

• Provided excellent customer care by responding to requests, assisting with equipment challenges while maintaining several programs and inboxes.
• Provided coaching to numerous patients to meet compliance requirements and collect proper documentation to submit to insurance.
• Bolstered customer satisfaction and usage by creating and offering unique discount options and inspiring interest in new product lines.
• Prepared bi-weekly reports
• Maintained up-to-date knowledge of current and emerging compliance regulations.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Established operational objectives and delegated assignments between the crew.
• Tracked receipts, employee hours, and inventory movements.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Promoted a positive work environment through open communication and constructive feedback.
• Trained new hires to perform cross-training exercises with experienced workers.