Josie Roque Roberts
Orange,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Long-Term Substitute Teacher
West Orange-Stark CISD
08.2020 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping
- Maintained day-to-day classroom management and discipline to promote learning initiatives
Barista
Starbucks, Barista
06.2022 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Professional School Bus Driver
Hotard Coaches Inc.
02.2017 - 08.2020
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Department Manager
Goody's Department Store
01.2006 - 05.2010
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Golden Corral
Assistant Manger
01.2002 - 10.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Sally's Beauty Supply
04.1999 - 01.2002
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Applied Science - Accounting And Business Management
Vista College
Richardson, TXSkills
- Staff Supervision 20
- Inside and Outside Sales and Marketing
- Operations Oversight
- Cash Auditing
- Payroll Administration and Timekeeping
- Daily Inventory Assessments
- Basic Bookkeeping
- MS Office Suite Knowledge
- Verbal and Written Communication
- Employee Scheduling and Coordinating
Timeline
Barista
Starbucks, Barista
06.2022 - 06.2023
Long-Term Substitute Teacher
West Orange-Stark CISD
08.2020 - Current
Professional School Bus Driver
Hotard Coaches Inc.
02.2017 - 08.2020
Department Manager
Goody's Department Store
01.2006 - 05.2010
Golden Corral
Assistant Manger
01.2002 - 10.2006
Assistant Store Manager
Sally's Beauty Supply
04.1999 - 01.2002
Associate of Applied Science - Accounting And Business Management
Vista College
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