Josie Russell
Laramie,WY
Summary
Proactive Front End and Sales Associate with comprehensive experience in customer service, inventory management, and cash handling. Skilled in engaging customers, training employees, and maintaining high safety and health standards. Experienced in caring for and handling animals. Reliable and organized, seeking new opportunities to advance and bring strong interpersonal and organizational skills to work.
Overview
8
8
years of professional experience
Work History
Front End
Dueling D's BBQ and Grill
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the front end.
- Always ensured customers felt welcome in the restaurant by greeting them and making friendly conversation.
- Cultivated warm relationships with regular customers.
- Contributed to inventory management by restocking shelves and organizing merchandise displays as needed.
- Trained new employees on front-end practices.
- Presented professional image consistent with the company's brand values.
- Completed opening and closing duties efficiently while following the necessary protocols to prepare for service.
- Provided customers with quality recommendations using product knowledge.
- Maintained high safety and health standards by following Colorado's health and safety codes.
- Reduced wait times for customers during rushes by staying organized and level-headed.
- Maintained a clean and orderly dining area.
- Ensured accurate cash drawer balance by carefully counting payments and change.
- Used a POS to place accurate orders.
- Acted as a food expeditor checking meals were correct before taking them to their tables.
Sales Associate
Deja Vu Consignment Boutique
08.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds following store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Ranch Hand/Camp Counselor Volunteer
Routt County Horse Rescue
05.2016 - 08.2023
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
- Cared for about 20 animals by feeding, watering, vaccinating, etc.
- Operated truck and trailer to pick up loads of hay and feed for the animals.
- Cleaned riding areas.
- Transported animals via truck and trailer.
- Taught horseback riding lessons to students.
- Maintained high safety standards by teaching safe practices for being around animals.
- Tailored activities to meet diverse camper needs, ensuring inclusive and enjoyable experiences for children with different abilities.
- Served as a role model for campers, demonstrating positive behaviors and attitudes that align with camp values and expectations.
Education
High School Diploma -
SoRoCo Highschool
Oak Creek, CO05.2024
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
- Effective Communication
- Cash Handling
- Interpersonal Skills
- Opening and closing procedures
- Professional Demeanor
- Food safety and sanitation
- Point of sale operation
- Animal Care
Timeline
Front End
Dueling D's BBQ and Grill
09.2023 - Current
Sales Associate
Deja Vu Consignment Boutique
08.2022 - 11.2023
Ranch Hand/Camp Counselor Volunteer
Routt County Horse Rescue
05.2016 - 08.2023
High School Diploma -
SoRoCo Highschool
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