Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Josie Schulte

20564 Croxford Rd Grafton ,ILLINOIS

Summary

Dynamic Medical Assistant with a proven track record at SIHF Healthcare, excelling in patient-focused care and clinical documentation. Skilled in EHR management and compassionate communication, I enhance patient satisfaction and ensure compliance with HIPAA regulations. Recognized for building strong patient relationships and effectively coordinating care for optimal health outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant

SIHF Healthcare
11.2019 - Current
  • EasAssisted healthcare providers with patient examinations and procedures.
  • Managed patient records using electronic health record (EHR) systems to ensure accuracy.
  • Coordinated patient appointments and follow-up communications for enhanced care continuity.
  • Administered medications and vaccinations under supervision, ensuring compliance with safety protocols.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Educated patients on treatment plans and preventive care measures to promote health literacy.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Server

Drifters Bar & Grille
06.2018 - 11.2019
  • Delivered exceptional customer service, ensuring guest satisfaction and prompt resolution of issues.
  • Managed order processing, efficiently coordinating between kitchen staff and patrons to enhance dining experience.
  • Trained and mentored new servers on menu knowledge, customer engagement, and operational protocols.
  • Collaborated with management to develop strategies for improving service efficiency during peak hours.
  • Implemented best practices for cleanliness and organization, maintaining high standards in dining area presentation.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant Hostess

Pere Marquette Lodge & Conference Center
10.2016 - 08.2017
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation systems to optimize seating arrangements and minimize wait times.
  • Collaborated with servers and kitchen staff to facilitate smooth service operations.
  • Resolved customer inquiries and concerns with professionalism, enhancing guest satisfaction.
  • Trained and mentored new hostesses in company protocols and customer service standards.
  • Conducted regular inventory checks of menus and supplies, ensuring readiness for service demands.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Answered phone calls to take orders, give information and document reservations.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

Associate Of Applied Science - Medical Assistant

Lewis And Clark Community College
Godfrey, IL
05.2019

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital signs monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Reliable team player
  • Procedure assistance
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Medical procedures
  • Laboratory specimen collection
  • Professionalism and ethics
  • Insurance verification
  • Maintaining confidentiality
  • Appointment setting
  • Compassionate caregiver
  • Sterile technique
  • Patient relations
  • OB/GYN procedures
  • Prioritizing stat orders
  • Professional bedside manner
  • Medical billing
  • Insurance claims

Certification

AED/BLS

Timeline

Medical Assistant

SIHF Healthcare
11.2019 - Current

Server

Drifters Bar & Grille
06.2018 - 11.2019

Restaurant Hostess

Pere Marquette Lodge & Conference Center
10.2016 - 08.2017

Associate Of Applied Science - Medical Assistant

Lewis And Clark Community College

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Josie Schulte