Josie Spurlock
Fairfield Township,OH
Summary
Skilled team player with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
9
9
years of professional experience
Work History
Receptionist/Veterinary Assistant
Dixie Animal Clinic
Hamilton, OH
02.2023 - 07.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate clinics or hospitals.
- Scheduled appointments for clients
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Developed strong relationships with existing clients through excellent communication skills.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Cleaned equipment between uses per established safety standards.
- Restrained animals during examination or treatment procedures in a humane manner.
- Cleaned and sterilized surgical instruments before and after procedures.
- Stocked supplies necessary for veterinary treatments.
- Performed routine lab work including blood draws and other specimen collection techniques.
- Gave post-operative instructions to pet owners regarding home care of their pets.
- Maintained medical records on each animal seen in clinic.
- Ordered laboratory tests requested by veterinarian such as urinalysis, fecal exams, cultures .
- Maintained cleanliness of exam rooms between appointments.
- Cared for hospitalized animals under direction of veterinarian staff.
- Communicated effectively with clients regarding their pet's health status.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Obtained information and history from clients to maintain medical charts.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
Housekeeping and Laundry Attendant
Glenn Meadows
Hamilton, OH
08.2020 - 09.2021
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Delivered requested items such as additional pillows or blankets promptly to guests.
- Checked inventory of cleaning supplies and ordered more when needed.
- Reported any maintenance issues to the manager immediately for resolution.
- Followed established cleaning protocol and reduced per-room labor time while maintaining standards.
Shift Manager
Gold Star Chili
Hamilton, OH
06.2015 - 05.2020
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with food safety regulations and quality standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured completion of all opening and closing duties were completed accurately.
- Resolved conflicts between employees or customers in a professional manner.
- Helped employees accomplish tasks.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Reviewed food orders to verify accuracy before they were sent out.
- Trained new cooks on proper food handling techniques.
Clerk
BMV
Hamilton, OH
07.2019 - 02.2020
- Performed data entry tasks including entering customer information into the computer system.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Reviewed existing records to ensure accuracy and completeness of data before issuing new license or registration certificates.
- Assisted customers with payment methods such as cash, check, credit card, or money order.
- Inspected paperwork to ensure it was properly filled out prior to processing.
- Adhered to strict confidentiality standards while handling sensitive customer information.
Education
BCESC Aspire
Hamilton, OH01-2024
Skills
- Data Entry
- Bookkeeping
- Scheduling
- Technical Support
- Office Management
- File Management
- Multi-Line Telephone Skills
- Multitasking and prioritization
- Office equipment operations
- Documentation And Reporting
- Organization skills
- Time Management
- Positive and professional
- Customer Service
- Basic accounting
References
References available upon request.
Timeline
Receptionist/Veterinary Assistant
Dixie Animal Clinic
02.2023 - 07.2024
Housekeeping and Laundry Attendant
Glenn Meadows
08.2020 - 09.2021
Clerk
BMV
07.2019 - 02.2020
Shift Manager
Gold Star Chili
06.2015 - 05.2020
BCESC Aspire
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