JOSIE TORRES

Fulfillment Lead | July 2026 – Present

• Coordinate fulfillment operations to ensure online orders are processed accurately and efficiently.
• Prioritize daily tasks and coordinate workloads to meet operational deadlines.
• Support associate training, productivity, and compliance with company procedures.

Price and Signage Lead | December 2025 – July 2026

• Led pricing updates, promotional signage, and store-wide signage execution.
• Ensured pricing accuracy and timely completion of promotional changes.
• Maintained store presentation standards and communicated operational priorities to team members.

Apparel Lead / Merchandiser | January 2024 – December 2025

• Oversaw apparel merchandising, product presentation, and department organization.
• Coordinated promotional changes, pricing accuracy, and merchandise replenishment.
• Supported associate training, task delegation, and daily department operations.

Front End Lead | July 2023 – January 2024

• Supported front-end operations, cashier performance, and efficient checkout processes.
• Resolved customer concerns and de-escalated challenging situations professionally.
• Assisted with associate training and daily workflow coordination.

Customer Service Specialist (CSS) | May 2020 – July 2023

• Assisted customers with purchases, returns, transactions, and product inquiries.
• Performed safe and till counts, ensuring cash accuracy and accountability.
• Processed transactions and supported daily cash-handling procedures.
• Collaborated with team members across departments to maintain efficient store operations.