Josie Turnage
Oklahoma City,OK
Summary
Experienced Manager with excellent interpersonal, analytical, project planning, team management and organizational skills. Experience in a clinical setting and supervising a 24 hour national hotline An effective Mentor and Trainer with the leadership skills necessary to direct, instruct, and motivate staff to its fullest potential.
Overview
9
9
years of professional experience
Work History
LifeLine Supervisor
The Trevor Project Inc
11.2023 - Current
- Monitored and guided Crisis Workers as they engaged with contacts on the Trevor Lifeline.
- Worked with the LGBTQIA+ community to find resources nation wide during times of crisis.
- Achieved results by working with staff to meet established targets and ensuring contact safety.
- Maintained a record of staff schedules for a 24 hour rotational shift.
- Maintained compliance with company policies, objectives, and communication goals.
- Managed crisis response team and help maintain 24/7 national help line coverage.
- Advised and counseled multiple staff members under my supervision.
- Maintained clear records and documentation for compliance.
- Guided staff through crisis response in real time.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and implemented customer service policies to enhance satisfaction.
Transitional Programs Manager
Neighborhood Service Organization
10.2020 - 11.2023
- Plan, implement, administer and evaluate Transitional Living Program's to ensure effective and beneficial services to agency’s clients.
- Oversaw the operation of 3 TL programs locations
- Addressed security and safety concerns of employees.
- Maintained confidentiality of all residents with other residents and external community.
- Mediated client grievances and facilitate case management/client issues.
- Attended, participated, and represented organization in internal and external meetings.
- Built collateral contacts to increase number and quality of TLP programs and services.
- Promoted the organization through tours.
- Ensured TLP staff is promoting proactive approaches to client relations.
- Reviewed TLP staff’s client activity related to achieving personal and programmatic goals, and providing corrective action revisions to case plans as needed.
- Assisted with maintaining client related data systems, including NSO’s online case management system, CTRAX, and HMIS.
- Consulted with all TLP staff on intakes and exits of NSO TLP clients.
- Oversaw program fee collection to ensure compliance with NSO’s policies and procedures.
- Maintained and orders supplies for TL Program including the monthly Regional Food Bank order for Carolyn Williams Center.
LifeSet Clinical Supervisor
Youth Villages
02.2018 - 07.2020
- Responsible for overseeing five YVLifeSet specialists and their caseloads of 8-12 youth.
- Responsible for creating a successful work environment where specialists can achieve their full potential.
- Interviewing and hiring new staff
- Training and developing staff.
- Maintaining accurate monthly records of all staff documents scoring for quality and timeliness.
- Taking proactive measures to prevent staffs problems.
- Weekly tracking of staff treatment planning and treatment cycle times.
- Leading staff meetings weekly.
- Planning and organization of youth events.
- Meeting with community partners and maintaining healthy relationships with outside organizations.
- Collecting and sending monthly updates to DHS.
YVLIFESET SPECIALIST
Youth Villages
06.2016 - 02.2018
- Responsible for a case load of 8-12.
- Responsible for maintaining an efficient and organized caseload and documentation of that case load.
- Remaining on call for youth needs 24/5.
- Maintaining accurate clinical documentation of all interactions with youth.
- Executing Collaborative problem solving through interactions with youth.
- Treatment planning and accurate conceptualization within the Collaborative problem solving philosophy.
- Responsible for instructing 20 groups per week over anxiety, stress reduction, health and wellness, etc.
- Prepare lesson plans for all group meetings.
- Responsible for order and maintaining all group materials.
- Responsible for maintaining all documentation for each client.
- Responsible for maintaining current best practice curriculum.
- Maintain that all written documentation is submitted in a timely manner.
- Maintain that all job relating training is kept up to date.
Education
Bachelor of Science - Psychology
The University of Science And Arts of Oklahoma
Chickasha Oklahoma 05.2001 -
Skills
Project Management
Report Preparation
Sales Force
Slack
Complex Written Correspondence
Microsoft Office
Collaborative Problem Solving
Adobe Photoshop
Instructing
Lesson planning
Meeting coordination
Treatment planning
Clinical team oversight
Clinical documentation management
Clinical oversight
Staff management
Timeline
LifeLine Supervisor
The Trevor Project Inc
11.2023 - Current
Transitional Programs Manager
Neighborhood Service Organization
10.2020 - 11.2023
LifeSet Clinical Supervisor
Youth Villages
02.2018 - 07.2020
YVLIFESET SPECIALIST
Youth Villages
06.2016 - 02.2018
Bachelor of Science - Psychology
The University of Science And Arts of Oklahoma
05.2001 -
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