Josie Valenzuela
Phoenix,AZ
Summary
Accomplished Human Resources Assistant with extensive experience supporting HR functions, including pre-employment, staffing, and onboarding processes. Skilled in effectively troubleshooting and resolving issues to meet organizational needs. Demonstrates exceptional discretion in managing sensitive and confidential information, ensuring full compliance with regulatory standards and maintaining the highest level of organizational integrity.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Human Resources Analyst
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
09.2018 - 02.2023
- Administered the Family Medical Leave Act (FMLA) provisions, offering expert counseling to employees concerning their FMLA rights and responsibilities
- Collaborated with managers across divisions to interpret the legal aspects of the Act effectively
- Provided comprehensive guidance on Leave of Absence Policies, Disabilities, and Return to Work processes to employees and leaders, ensuring consistent understanding and compliance
- Conducted one-on-one meetings with employees to discuss the leave of absence process, clarifying the impact on benefits and pay during approved leaves
- Explained employees' responsibilities while on an approved Family Medical Leave Act (FMLA), fostering adherence to protocols and regulations
- Ensured clear comprehension of Short-Term Disability (STD) and Long-Term Disability (LTD) benefits/entitlements among employees
- Skillfully coordinated, administered, communicated, and recorded all leave of absences and disability applications, maintaining adherence to applicable policies and laws
- Held accountability up to 160 Family Medical Leave Act (FMLA) Approved Leave, monitoring the no hours report, and validating leaves
- Composed and approved essential Division-specific Leave Without Pay (LWOP) and Medical Separations letters, maintaining precision in documentation
- Orchestrated the seamless coordination of return-to-work notices and associated paperwork, ensuring smooth reintegration of employees into the workforce
- Demonstrated organizational skills by effectively managing a tracking spreadsheet, maintaining accurate and up-to-date records of leave processes.
- Managed approximately 60 incoming emails daily including phone communication with managements, employees and doctors facility.
Administrative Service Officer I
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
08.2011 - 09.2018
- Oversight provided comprehensive of the Family Medical Leave Act (FMLA), counseling employees on their rights and responsibilities
- Provide Leave of Absence Guidance, advised employees and leaders on Leave of Absence policies, disabilities, and return-to-work procedures
- Conducted informative meetings with employees to elucidate the leave process and its impact on benefits and pay during approved leaves
- Educated employees about their responsibilities while on approved FMLA, ensuring clarity and compliance
- Ensure employees' comprehension of Short-Term Disability (STD) and Long-Term Disability (LTD) benefits and entitlements
- Efficiently coordinated and recorded all leave of absence and disability applications, accurately adhering to relevant policies and laws
- Composed Leave Without Pay (LWOP) and Medical Separations letters, demonstrating designated attention to detail and compliance
- Standard Operational Procedures (SOP) authored a comprehensive FMLA Procedure Handbook to establish consistent processes and guidelines, and provided training to staff members, ensuring a clear understanding of FMLA procedures
- Reporting and maintained tracking logs and diverse HR-related metrics, contributing to effective data management
- Generated both standardized and customized HRIS reports, catering to diverse reporting needs
- Collaborated with managers in conducting Classification and Compensation reviews and formulating insightful recommendations
- Talent Acquisition and Recruitment activities from vacancy justification to candidate onboarding
- Coordinated interviews and occasionally participated in interview panels, contributing to robust candidate selection processes
- Assisted applicants during the onboarding phase, ensuring a smooth transition
- Operational managed the I-9 process for onboarding, ensuring compliance with documentation requirements
- Conducted fingerprinting for the agency, contributing to secure identity verification processes
- Designed and implemented processes for Death Claims and Bereavement, showcasing a comprehensive approach to sensitive matters
- Interagency file reviews, conducted comprehensive file reviews at various State Agencies, ensuring adherence to protocols and standards.
Administrative Assistance I
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
09.2006 - 09.2011
- Provided Customer Service to employee inquiries, performed benefits enrollment, and assisted with new hire background checks
- Updated HRIS records, processed paperwork for status changes, and maintained I-9 records
- Assisted in the performance review process and supported HR Administrator in various projects
- Recruitment Support in recruitment, interviews, and research projects
- Event Coordinator, scheduled meetings, conferences, and managed facility reservations
- Created and organized employee personnel files, handled correspondence, and performed diverse tasks.
Administrative Assistance I
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
06.2005 - 09.2006
- Assist with coordination of scheduled complex activities, organized meetings, managed filing systems, and prioritized information
- Communication management daily function as handled mail, phone calls, liaised with departments, and managed confidential and non-routine data
- Collaborated on special projects, research, recruitment, and department activities
- Created, maintained, and updated records and responded to information requests.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
Personnel Liaison
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
07.1998 - 06.2005
- Maintained recruitment relationships with staffing agencies, conducted pre-employment testing, and assisted with hiring
- Served as a benefits support resource for insurance and benefits inquiries, conducted employment verifications
- Lead as a new hire orientation, managed employment files, and completed assigned projects.
Clerk Typist III
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
02.1996 - 07.1998
- Obtained security clearance by undergoing fingerprinting and bonding with the Office of Special Investigations
- Underwent a thorough background check by the Federal Bureau of Investigation due to the responsibility of handling monetary transactions in the Local Office
- Redemption management managed all aspects of redemptions, including meticulous recording of Food Stamp, PARR Checks, and returned warrants
- Front desk support, assistance with the Front Desk coverage, demonstrating reliability and the ability to manage diverse tasks
- Demonstrated excellent customer service by guiding clientele through the registration process for Food Stamps, Cash Assistance, and medical applications
- Efficiently captured clientele's fingerprint images as part of the application process
- Assist clients with filled out various forms for the preparation of supervisor's End of Monthly Reports, ensuring accuracy and timely submission
- Managed the ordering of Electronic Benefit Transfer (EBT) cards as required, contributing to the seamless functioning of the system
- Collaborative engagement, regularly interacting with colleagues across departments, including the technical team, fostering a collaborative work environment
- Appointed to handle the rescheduling of appointments for clients who missed their scheduled times
- Maintained detailed logs in appropriate binders to accurately track rescheduled appointments
- Versatile Backup Support, acted as a reliable backup for both the Switchboard and Front Desk operations, showcasing adaptability and multi-functional skills
- Accessibility Support, demonstrated commitment to inclusivity by assisting hearing-impaired clients in scheduling interpreters for their appointments, enhancing their accessibility to services.
Education
Some College (No Degree) - Business Administration And Management
Phoenix Community College
1202 W. Thomas Rd., Phoenix, Arizona 85013Skills
- Equal Employment Opportunity (EEO)
- Termination Documentation
- Leave of Absence Transitions
- Policy Interpretation
- Employee Orientation
- New Hire Onboarding
- Eligibility Determinations
- Analytical and Critical Thinking
- Conflict Resolution
- Complex Problem Solving
- Benefits Administration
- ADOA Personnel Rules
- Onboarding Processes
- HRIS Systems
- Training and mentoring
Certification
- The Essentials of Excellent Customer Service
- Cultural Competence training
- Excel Foundations Training
- HRIS Basic Training
- Agency HR Initiator/Approver
- Benefit Initiator
- HRIS employee training solutions
- HRIS Business Rules
- HRIS reports professional Exam
- OSHA Training
- Department of Labor-FMLA, ADA training Exam
Timeline
Human Resources Analyst
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
09.2018 - 02.2023
Administrative Service Officer I
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
08.2011 - 09.2018
Administrative Assistance I
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
09.2006 - 09.2011
Administrative Assistance I
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
06.2005 - 09.2006
Personnel Liaison
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
07.1998 - 06.2005
Clerk Typist III
ARIZONA DEPARTMENT OF ECONOMIC SECURITY
02.1996 - 07.1998
Some College (No Degree) - Business Administration And Management
Phoenix Community College
- The Essentials of Excellent Customer Service
- Cultural Competence training
- Excel Foundations Training
- HRIS Basic Training
- Agency HR Initiator/Approver
- Benefit Initiator
- HRIS employee training solutions
- HRIS Business Rules
- HRIS reports professional Exam
- OSHA Training
- Department of Labor-FMLA, ADA training Exam
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