Josie Vergara
Santa Clara,CA
Summary
Professional with experience in team management and operational oversight. Adept at ensuring smooth daily operations while maintaining high standards. Skilled in conflict resolution, staff training, and resource allocation. Strong focus on collaboration and achieving results, adaptable to changing needs. Reliable and effective in leading teams to meet organizational goals.
Overview
21
21
years of professional experience
Work History
Front of the House Supervisor Lead
Bon Appetit Management
02.2022 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on efficient food service practices and customer engagement.
- Implemented process improvements to enhance service delivery and operational efficiency.
- Coordinated staffing schedules to optimize coverage during peak service hours.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty retention.
- Managed nursing staff schedules to ensure optimal coverage during peak hours and reduced overtime costs.
- Streamlined communication between departments for improved patient flow and satisfaction.
Manager
McDonald's Restaurant
02.2005 - 07.2018
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Streamlined scheduling processes, improving staff efficiency during peak hours.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Developed training materials for new hires, standardizing onboarding procedures.
- Led initiatives to improve customer satisfaction scores through feedback implementation.
- Coordinated promotional campaigns, driving increased foot traffic and sales revenue.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma - Home Economics
Patterson High School
Patterson, CA06.1985
Languages
Spanish
Full Professional
Timeline
Front of the House Supervisor Lead
Bon Appetit Management
02.2022 - Current
Manager
McDonald's Restaurant
02.2005 - 07.2018
High School Diploma - Home Economics
Patterson High School