Josie Washington

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Provided on-the-job training to newly hired workers and team members.

-Placed outbound calls to commercial, Medicaid and Medicare insurance companies to verify prescription benefits

-Conducted patient eligibility for different programs

-Performed data entry duties once the enrollment form was received from the doctor’s office

-Steamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail

-Enhanced customer satisfaction by efficiently resolving claims and addressing policy holder concerns

-Improved workflow efficiency with proficient multitasking and prioritizing of high-priority cases

-Increased customer retention rates by diplomatically handling escalated issues

-Assisted with inbound calls from claimants about their application for emergency rental assistance

-Reviewed and processed applications based on eligibility requirements