Josie Wedell
Leesburg,FL
Summary
Driven professional with a proven track record in hospitality and retail sectors, notably at BTW and Walgreens. Excelled in guest engagement and sales expertise, enhancing customer satisfaction and loyalty through exceptional service and upselling techniques. Demonstrated strong work ethic and team collaboration, consistently exceeding performance goals. Skilled in cash handling and quality control, ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Server
BTW
05.2021 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Customer Service Cashier
Walgreens
12.2020 - 05.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Set up new sales displays each week with fresh merchandise.
Education
GED -
FLYCA
Starke, FL12.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Hospitality service expertise
- Service prioritization
- Sales expertise
- Quality Control
- Team Player
- Reliable and Responsible
- Warm and Friendly
- High Energy and Stamina
Timeline
Server
BTW
05.2021 - 05.2024
Customer Service Cashier
Walgreens
12.2020 - 05.2021
GED -
FLYCA
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