Josie Redd
Cybersecurity
Southaven,Mississippi
Summary
Cybersecurity student with strong organizational skills eager to secure entry-level Security Auditor position. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, road mapping and team development.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Lead Quality Analyst
Anovo Rx
Southaven, MS
11.2021 - Current
- Leading cross-functional teams to improve technical compliance, resulting in increased customer satisfaction & reduced risk exposure, tracked via metrics & dashboards
- Improving Identity & Access Management operational metrics & Information Security controls, generating actionable trend analysis & process improvement recommendations, with metrics & SOPs backed by SQL/MySQL, JAVA & advanced Excel functions
- Compile and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Administer 125 internal quality audits and assessed results to inform corrective action measures.
Information Security Analyst
Scan Source
Memphis, TN
04.2015 - 11.2021
- Conducted thorough security risk assessments to identify vulnerabilities and potential threats, ensuring compliance with industry regulations and internal security policies.
- Leveraged data analysis and cybersecurity analytics tools to monitor and detect security incidents in real-time, responding promptly to security breaches and conducting root cause analysis.
- Collaborated with cross-functional teams to develop and implement robust security strategies, enhancing overall data protection and risk mitigation efforts.
- Assisted in the development and maintenance of security policies, procedures, and guidelines, ensuring alignment with industry best practices.
- Utilized threat intelligence to proactively identify emerging threats and vulnerabilities, recommending proactive measures to mitigate risks.
- Conducted penetration testing and vulnerability assessments to evaluate the effectiveness of existing security controls and proposed remediation strategies.
Team Lead - Order Processing
Mires Tire Supply
Memphis, TN
06.2014 - 04.2015
- Took disciplinary action when encountering performance issues, providing ample opportunities for remediation and personal growth.
- Successfully processed 320 orders per day with an accuracy rate of 99.5 percent, saving the company 10 hours of manual labor
- Implemented Manhattan and Scale systems to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Fraud Claims Processor
Accredo Specialty Pharmacy
Memphis, TN
08.2013 - 06.2014
- Analyzed information gathered by investigations to report findings and recommendations
- Evaluated accuracy and quality of data entered into agency management system.
- Decreased processing time of claims by 35 percent, saving the company $50K annually, by streamlining review process.
- Monitored claims processing trends to identify potential areas of improvement.
Customer Service Representative
Sitel Worldwide
Memphis, TN
01.2009 - 05.2012
- Answered 400 inbound calls per day while achieving over 95 customer satisfaction rating
- Reduced wait time for incoming callers from 10 minutes to 3 minutes, increasing customer satisfaction by 40, as measured by customer surveys.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Master of Science - Cybersecurity Operations And Leadership
University Of San Diego
San Diego, CA 08.2022 - 08.2024
BBA - Management Information Systems
University Of Memphis
Memphis, TN 01.2016 - 12.2020
Skills
- Cybersecurity Frameworks
- Security Improvements
- Operations Security
- Data Analysis
- Project Management
- Remote Team Leadership
Affiliations
- Association of Information Technology Professionals
ISACA Member
Member since 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CompTIA Certification
- Google Cybersecurity Professional Certificate
Timeline
Master of Science - Cybersecurity Operations And Leadership
University Of San Diego
08.2022 - 08.2024
Lead Quality Analyst
Anovo Rx
11.2021 - Current
BBA - Management Information Systems
University Of Memphis
01.2016 - 12.2020
Information Security Analyst
Scan Source
04.2015 - 11.2021
Team Lead - Order Processing
Mires Tire Supply
06.2014 - 04.2015
Fraud Claims Processor
Accredo Specialty Pharmacy
08.2013 - 06.2014
Customer Service Representative
Sitel Worldwide
01.2009 - 05.2012
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