Josie Wilson

• Lead global, digital supply chain team for Software-as-a-Service and software solutions for E2E Supply and Operation Plans (S&OP); order realization; master data; industrialization, and vendor management.
• Devise and implement short-term and long-term plans, optimizing digital supply chain delivery and improving value relating to annual expenditures.
• Led Operations integration of Vue PACS into Philips, completed within 12 months.
• Optimize E2E order fulfillment processes and tools; remediated key supplier quality processes; successfully deployed and continue to grow daily management capability, KPIs, and analytics.
• Initiated business intelligence billing analytics, including data governance and tools selection.
• Leading with procurement key vendor negotiations. Achieved double-digit cost savings, exceeding savings goals all years, from successful technology concepts and negotiation.
• DTOES finalist and Philips Excellence Competition local finalist for continuous improvement project.

• Using Service requirements, developed tools and processes to optimize service delivery, and design transfer, for both Radiology and Cardiology businesses.
• Launched Radiology Product Support Engineering team and initiated Supply Chain team.
• Ad Interim Operations Leader

Identified system needs and designed processes to support business requirements. Within 18 months:

• Commercialized multiple first-generation programs.
• Established tools release processes, and launched first release of service tools.
• Awarded "We Are Philips" for process improvements and delivering innovative solutions.

• Led post warranty service contract pricing and revenue, negotiations, and end-of-life announcements.
• Commercialized multiple new revenue channels. Exceeded annual operating plan and cost all years.
• Improved operations through inventory verification, data entry, contract administration, contract support, service billing, and credit.
• Six Sigma Black Belt project: improved contract profitability and contract process, increasing service agreement earned revenue by over 10%.
• Oversaw OEM contract renewal and support reducing OEM cost 13.9%.
• Provided service leadership for channel service enablement, including channel project management certification, and channel sale of service agreements.

• Responsible for strategic development, project leadership, market analysis, business case development, and product delivery systems.
• Adept at global development, services sales, establishing IT presence, and delivering innovative approaches to project delivery for customized IT solutions.
• Completed six product releases to extend product portfolio into new clinical areas and markets.
• Explored new business opportunities, and launched first channel initiative.
• Designed organization and processes for systems releases, achieving largest bookings backlog.
• Released over 20 components in eight months.
• Introduced anchor configurations and comprehensive system performance metrics.

Technical writing, editing, and technical communications leadership. Society for Technical Communications award winner.