Josie Wilson
Stanley,NC
Summary
Dedicated and adaptable professional with over five years of experience in client-facing roles across healthcare, construction, and hospitality. Skilled in building relationships, solving problems, managing multiple priorities, and delivering exceptional service in fast-paced environments. Proficient in office technology and eager to leverage a strong academic background (B.S. in Biology, Cum Laude) to learn and excel in financial services. Known for attention to detail, empathy, and a proactive approach to supporting teams and clients.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Foot & Ankle Associates
Mooresville , NC
09.2022 - Current
- Manage high-volume phone communication, scheduling appointments, and addressing patient inquiries to ensure a seamless aexperience.
- Build rapport with patients by providing empathetic support, answering questions, and relaying critical information to physicians.
- Resolve patient concerns efficiently, collaborating with clinical staff to deliver solutions and maintain satisfaction.
- Maintain accurate, confidential patient records using electronic health record (EHR) systems, ensuring HIPAA compliance and attention to detail.
Account Coordinator
SouthEnd Exteriors
Charlotte, NC
05.2022 - 08.2022
- Served as the primary point of contact for builders, field managers, and installers, fostering strong relationships through clear phone and email communication.
- Processed construction purchase orders, cancellations, and change orders in a deadline-driven environment, demonstrating organizational efficiency.
- Collaborated daily with Field Managers to troubleshoot material and installation issues, delivering timely and effective solutions.
- Utilized office tools (e.g., Microsoft Office, email platforms) to manage workflows and ensure accurate follow-ups with stakeholders.
Server/Host
J Peters Bar and Grill
Mt. Holly , NC
02.2018 - 08.2018
- Provided frontline customer service, greeting patrons and managing phone inquiries to create a welcoming experience.
- Handled reservations and resolved guest concerns promptly, often multitasking during high-volume periods.
- Supported team by assisting with food service and table bussing, showcasing flexibility and teamwork under pressure.
Education
Bachelor of Science - Biology
Wingate University
Wingate, NC05-2022
Skills
- Client relations: relationship building,empathetic communication, and personalized service
- Problem-solving: Issue resolution, critical thinking, and proactive collaboration
- Organization: Multitasking, deadline management, and record keeping
- Technology: EHR systems and Microsoft office (Word, Excel, Outlook, Teams)
- Adaptability: Quick learners with a proven ability to transition across industries
Affiliations
Fundraising Volunteer, Robbie Page Memorial Fund
2019 – 2022
- Planned and executed fundraising events by setting up tables, preparing baked goods, and promoting activities to support the cause.
Side-Line Encourager, Heart of Monroe 5K
2019
- Assisted with event setup, encouraged participants, and coordinated cleanup, contributing to a successful community race.
Play Atrium Volunteer, UNC Chapel Hill
2019
- Engaged with patients and siblings through crafts and homemade cards, enhancing their hospital experience.
Accomplishments
- Cum Laude, 3.6 GPA
- Dean’s List Honoree (2018–2020), President’s List Honoree (2020–2022)
- Honor Council Chairman, Sigma Sigma Sigma (2021–2022)
- Member, Sigma Sigma Sigma (2019–2022)
Timeline
Medical Assistant
Foot & Ankle Associates
09.2022 - Current
Account Coordinator
SouthEnd Exteriors
05.2022 - 08.2022
Server/Host
J Peters Bar and Grill
02.2018 - 08.2018
Bachelor of Science - Biology
Wingate University
Similar Profiles
KATHRYN MULLIGANKATHRYN MULLIGAN
Medical Assistant Team Lead at Foot & Ankle AssociatesMedical Assistant Team Lead at Foot & Ankle Associates
JERRY MCCORKLEJERRY MCCORKLE
Medical Assistant at COMMUNITY FOOT & ANKLE ASSOCIATESMedical Assistant at COMMUNITY FOOT & ANKLE ASSOCIATES
Paula NewburnPaula Newburn
Clinical Medical Assistant at Foot And Ankle AssociatesClinical Medical Assistant at Foot And Ankle Associates