Josie Wolfert
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Residential Home Cleaner
Self Employed
01.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Inbound Call Agent
OnBrand24
09.2016 - 11.2018
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Sales Associate
Pacsun Retail Store
01.2012 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Marshwood Highschool
South Berwick, ME11.2014
Skills
- Laundry Management
- Customer Service
- Supply Inventory Management
- Guest Relations
- Infection Control
- Restroom Detailing
- Customer-Oriented
- Customer Service-Focused
- Teamwork
- Excellent Oral and Written Communication
- Complex Problem-Solving
- Quality Assurance
Timeline
Residential Home Cleaner
Self Employed
01.2019 - Current
Inbound Call Agent
OnBrand24
09.2016 - 11.2018
Sales Associate
Pacsun Retail Store
01.2012 - 09.2016
High School Diploma -
Marshwood Highschool
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