Summary
Overview
Work History
Education
Skills
Timeline
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Josie Woodruff

Rustburg,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

First National Bank Of Altavista
04.2017 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Maintained and managed customer files and databases.
  • Collaborated with various departments to complete assigned tasks.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Input data into spreadsheets and databases.

Bank Teller

First National Bank Of Altavista
04.2017 - 03.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.

Sales/Customer Service Representative

Stone Mountain Limited
06.2015 - 03.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Located and obtained merchandise based on customer needs and desires.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Education

Associate of Applied Science - Surgical Technology

Miller Motte Technical College
Lynchburg, VA
12.2015

High School Diploma -

Altavista High School
Altavista, VA
06.2013

Skills

  • Product Support
  • Customer Response
  • Salesforce
  • Technical Troubleshooting
  • Sales Support
  • Quality Assurance
  • Payment Processing

Timeline

Customer Support Specialist

First National Bank Of Altavista
04.2017 - 03.2021

Bank Teller

First National Bank Of Altavista
04.2017 - 03.2021

Sales/Customer Service Representative

Stone Mountain Limited
06.2015 - 03.2017

Associate of Applied Science - Surgical Technology

Miller Motte Technical College

High School Diploma -

Altavista High School

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Josie Woodruff