Josieann Mudreyko
Taylor
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC. Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
28
28
years of professional experience
Work History
Patient Service Representative
Trinity Health
11.2017 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Airport Operation Supervisor
Royal Jordanian Airline
05.2008 - 04.2017
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
Passenger Service Supervisor
ASIG, Aircraft Service International Group
04.1995 - 04.2008
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Escorted handicapped passengers from terminal to aircraft.
- Upheld neat, clean and serviceable crew room and airport standby room to present pleasant atmosphere,
- Partnered with flight department to meet inflight and station operational obligations.
Education
No Degree - Customer Service
Valencia Community College
Detroit, MI04.2003
High School Diploma -
Taylor Center High School
Taylor, MI06.1995
Skills
- Medical Insurance
- Office Administration
- Insurance Verification
- Patient Appointment Management
- Patient Interviewing Skills
- Office Supplies and Inventory
- Patient Greeting
- Appointment Confirmation
- Reminder Calls
- Medical Filing
- Patient Registration
- Demographics Information
- Billing Issue Resolution and Support
Timeline
Patient Service Representative
Trinity Health
11.2017 - Current
Airport Operation Supervisor
Royal Jordanian Airline
05.2008 - 04.2017
Passenger Service Supervisor
ASIG, Aircraft Service International Group
04.1995 - 04.2008
No Degree - Customer Service
Valencia Community College
High School Diploma -
Taylor Center High School