Josie Lynn Soto
Pasadena,TX
Summary
Dynamic professional with a strong background in education and customer service, notably as an Assistant Substitute Teacher at Childcare Careers. Skilled in adaptive learning and verbal communication, I fostered student growth and engagement while mentoring individuals. My calm demeanor and CPR certification enhance my ability to support diverse needs effectively.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Assistant Substitute Teacher
Childcare Careers
12.2024 - Current
- Promoted a growth mindset among students by encouraging perseverance and resilience in the face of challenges.
- Assisted lead teacher in designing and executing dynamic lessons, increasing overall classroom engagement.
- Mentored struggling students, providing individualized support and guidance to boost academic achievement.
- Adapted teaching style according to various learning styles present within the classroom, ensuring each student received appropriate support for optimal growth and development.
Insurance Agent
Ai United Insurance
08.2020 - 10.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
H-Pack
Schwan's Home Service
03.2020 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Public Services
Gladys Porter Early College High School
Brownsville, TX06-2019
Skills
- Verbal communication
- Adaptive learning
- Friendly and outgoing
- Computer skills
- Patient
- Calm and patient demeanor
- CPR and first aid
- Schedule management
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Assistant Substitute Teacher
Childcare Careers
12.2024 - Current
Insurance Agent
Ai United Insurance
08.2020 - 10.2022
H-Pack
Schwan's Home Service
03.2020 - 08.2020
Public Services
Gladys Porter Early College High School
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