Summary
Overview
Work History
Education
Skills
Timeline
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Josefina Moreno

San Antonio,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Texas Pride Insurance. Expert in CRM software and building rapport, I've successfully implemented solutions that increased team productivity and strengthened client relationships. My strategic approach to property marketing and sales has consistently driven results beyond expectations.

Overview

24
24
years of professional experience

Work History

Leasing Consultant

Capital 18
07.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Realtor

Premier Realty Group Platinum
08.2020 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Build and create a database

Insurance Business Owner

Texas Pride Insurance
11.2015 - 11.2019
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Insurance Business Manager

Fred Loya Insurance Company
11.2000 - 11.2015
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.

Education

Associate of Arts - Real Estate

San Antonio Board Of Realtors
San Antonio, TX
08.2020

Associate of Arts - Business Management

Southern Careers Institute
TX
07.1999

GED -

Mcallen High School
2021 La Vista Ave.
05.1989

Skills

  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Fair housing policies
  • File Management
  • CRM Software
  • Leasing and sales
  • Phone and Email Etiquette
  • Application processing
  • Sales Techniques
  • Lease Renewals
  • Property Marketing

Timeline

Leasing Consultant

Capital 18
07.2024 - Current

Realtor

Premier Realty Group Platinum
08.2020 - Current

Insurance Business Owner

Texas Pride Insurance
11.2015 - 11.2019

Insurance Business Manager

Fred Loya Insurance Company
11.2000 - 11.2015

Associate of Arts - Real Estate

San Antonio Board Of Realtors

Associate of Arts - Business Management

Southern Careers Institute

GED -

Mcallen High School

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Josefina Moreno