JOSIER ANTOINE
Davenport,FL
Summary
Accomplished Director with a proven track record at National Higher Technology School, excelling in strategic planning and people management. Enhanced team performance and morale through mentorship, boosting retention. Skilled in operations management and team leadership, adept at fostering a culture of continuous improvement and compliance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Director
National Higher Technology School
03.2014 - 05.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Receptionist
National Higher School Of Technology (ENST)
01.1997 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associate of Science - Accounting
College Providence
Haiti05.2018
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Staff Development
- Program Management
- Financial Reporting
- Rules and regulations
- Charismatic Leader
- Financial Management
- Sales management
- Team Leadership
Languages
French
Full Professional
Timeline
Director
National Higher Technology School
03.2014 - 05.2024
Receptionist
National Higher School Of Technology (ENST)
01.1997 - 02.2014
Associate of Science - Accounting
College Providence
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