PATRICIA MERINO
Dacula,GA
Summary
Results-driven Executive Support Professional with extensive experience in office management and team leadership. Demonstrated ability to manage multiple tasks, ensuring operational efficiency through meticulous attention to detail. Acknowledged for delivering exemplary customer service and fostering strong team collaboration and creating new bench marks to reach by surpassing previous goals.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Scientific Games
Duluth, GA
09.2021 - Current
- Trained, mentored and motivated employees to maximize team productivity.
- Built strong operational teams to meet process and production demands.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Managed employees yearly evaluation, training, schedules, claims/reports, all HR related issues.
- Guided employees in handling difficult or complex problems that affect productivity. Personal or professional issues need to be handled properly, and finding the proper support is key.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
Director of Operations/Overseas Sales and Marketing Assistant Manager
Heather Lovern
Buford, GA
05.2021 - 08.2021
- Director of Operations:
- Manage the dispatch process throughout load out, Manage routes commitments, Communicate with Amazon management throughout day with updates, Update drivers on daily progress, Manage all DA Engagements, Manage Write up's, Ensure the DA’s are being properly supported with uniforms and supplies, Monitor metrics for incentives/ bonuses , Order supplies as needed, Complete all daily and monthly reports and audits to ensure standard work is met, Ensure safety is a priority, Support driver's with any barriers that they may encounter, Ensure every package gets out for delivery in a timely manner to meet customer needs, Track fleet, Track and audit fuel cards, Track and dispute payment / invoices for routes and fleet are being paid, etc...
- Sales and Marketing Assistant Manager:
- Enter new Purchase Orders, Enter Sale Orders, Enter factory invoice, Daily tracking of the progress of each overseas purchase order, Update daily and weekly status of purchase orders to CEO/Owner of New Creations, etc...
Amazon
Amazon Area Manager
Buford, GA
03.2020 - 05.2021
- With my performance as load out manager at DAT2, I was chosen to launch the largest AMZL Delivery Station in North America in the new role- Load Out Manager “ORAM”.
- I designed the entire directional flow for Load Out, RTS, and Flex.
- I implement all dispatching changes as FH ORAM, Create and update dispatch wave times,
- Manage the dispatch process throughout load out,
- Manage and maintain route coverage throughout load out, Providing Problem Solving Services,
- Communicate with upper management of any dropped routes,
- Maintain and manage Proxemics alerts to ensure the social distancing policy is being met at all times,
- Delegated daily Yard Marshal in proper placement on the launch pads,
- Communicate with UTR management throughout Load Out,
- Mange all DA Engagements, Ensuring the DA’s are being properly supported by their DSP’s and Amazon with supplies and incentives especially during Prime and Peak,
- Order all engagements and supplies needed for the OTR team,
- Complete all daily and monthly reports and audits to ensure standard work is met, Ensure safety is a priority, Complete vehicle audits daily, Support DSP’s by tackling any barriers that the DSP may encounter, Managing Flex, Problem Solving for Delivery Partners (DP’s),
- Staging all flex routes, Breaking down dropped routes, Creating flex routes, Constant communication with Central Op’s on the status of flex routes, Ensuring every packages gets out for delivery in a timely manner to meet customer needs.
Driver Trainer Supervisor
Amazon
Buford, Lawrenceville, GA
08.2019 - 03.2020
- Created schedules for Driver Trainers, Managed all audits for driver trainers, Set up the 2 new obstacle courses at DGE9 as well as DAT2, Taught all new driver trainers how to break down and teach the obstacle courses, I taught class to new hires, provide DSP’s and OP’s managers with ride along audits,
- Managed Work Summary Tool to ensure that DSP’s were paid for training based on the DA attendance records, made badges for all new hires, Created Skills Drills obstacle course, kept attendance records for both trainings- classroom and skills drills, Lead yard marshal training,
- Created a DVCR compliance system at the offsite to ensure standard amazon policies are being met, Point of contact for yard management during peak (Record Breaking Peak), Made a trailer movement schedule to meet UTR needs and OTR dispatching needs,
- Took the leadership role in the March Madness Competition between the DSP’s, Created the first virtual driver training course and launched it at DAT2.
- As a result of my virtual course we were able to break records for hiring the most DA’s during the COVID outbreak, setting us apart from all other stations in the region.
- Helped other associates set and reach their goals for promotional advancements for Amazon.
- Manager in Training-
- I managed the design of the designated parking for all companies, I implement all dispatching changes as Front Half ORAM, Created and updated dispatch wave times, Manage the dispatch process throughout load out, Mange all DA Engagements, Complete all daily and monthly reports and audits as needed, Ensure safety is a priority, Ordering all supplies for OTR needs,
Yard Specialist
Amazon
Braselton, GA
11.2018 - 08.2019
- As a Tom Team- Yard Specialist- I am hostler trained, guard shack duties as follows… check-in & check-out trailers, transportation case management, YMS, SSP, printing out BOL's, setting up and assigning pre-locations for trailers, manage yard capacity, complete yard reports, audits, etc..
- I completed and received my CDL through Daly’s Truck Driving School in Buford in 2019.
- I continued my training through an extensive Amazon defensive driving course to ensure safe driving with any vehicle.
Associate I
Amazon Fulfillment Center
Braselton, Ga
08.2018 - 11.2018
- As a Tier 1 Associate, I was responsible for scanning and sorting packages into the correct trailer or container while meeting rate and daily goals.
- I was TDR and Jam Clearance trained.
Clerk
Gwinnett County Public School
Loganville, GA
06.2017 - 10.2018
- Answered and managed incoming and outgoing calls while recording accurate messages, Updating student attendance, Investigating, entering, and filing discipline statements and referrals, Prepare all testing materials for major state and district assessments, Keeping accurate financial records for field trips and agendas, Schedule meetings and prepared conference rooms.
Hostess
Applebee's Grill + Bar
Bethlehem, GA
06.2017 - 10.2017
- Welcome guest, Rotate seating sections to accommodate the servers, Manage a Waiting List, Communicate with all servers as their tables get sat, Constant communication with the kitchen and management for updates when we are reaching capacity, Take drink orders if needed, Maintain a clean restaurant, Keep the guest happy.
Gwinnett County Public Schools
Loganville, GA
10.2011 - 08.2016
- Prepared instruction materials daily, managing the instructional worksheets for the week,
- Constructing and designing bulletin boards for parent and student engagements,
- Updated grades, Setting up work areas,
- Offer one-on-one attention to each student as needed,
- Maintained small group instruct to ensure educational focus for those who needed extra support,
- Conducted classroom activities based on differentiated learning needs.
Focus Redirector
Bastrop High School
Bastrop, TX
08.2006 - 10.2011
- Create modified test for qualified students, Create manipulative's for all subjects, Help teacher prepare instructional materials and classroom displays, Help maintain a neat and orderly classroom, Maintenance of equipment, Provide assistance to substitute teachers, Provide assistance to all administrative staff as needed, Communicate to the teacher of any issues or special needs for any individual student, Maintain confidentiality.
Concierge
Hyatt Regency Lost Pines Resort
Cedar Creek, TX
06.2010 - 09.2010
- Greeting guest/customers, Schedule accommodation for guests, Setting up and breaking down hors d'oeuvre, Assisting guests as needed, Answering phone, Maintain a clean seating area.
Sales Representative Cashier
Bealls Department Store
Bastrop, TX
11.2005 - 08.2006
- Sell merchandise, Make announcements on intercom, Reorder merchandise as needed, Organize display cases, Teach customers how to apply makeup and skin care products correctly, Set sales goals, Assisting customers as needed, Answering phone.
Pre-K Teacher Assistant
Lost Pines Elementary
Bastrop, TX
08.2004 - 11.2005
- Help teacher prepare instructional materials and classroom displays, Help with inventory, Keep administrative records, prepare required reports, Provide assistance to substitute teachers, Provide assistance to all.
Education
High School Diploma -
Bastrop High School
Bastrop, TX2000
Associate of Arts - Art/Computer Graphics
Austin Community College
Austin, TXBastrop , TX Texas Educator Certificate Paraprofessional -
Lawrenceville, GASkills
- Logistics management
- Project management
- Behavior improvements
- Skills strategies
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Creative Problem Solving
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Proactive Self-Starter
- Process optimization
- Productivity management
Accomplishments
- CDL - Daly's Truck Driving School | Braselton , GA Affiliations Professional Development Certificate: Licensed CDL Driver / Trained Hostler Driver / TDR Trained / Jam Clearance Trained / Tough Kid Toolbox /How to Get a GCS Head Start on Next Year Capturing Kids' Hearts / Future Assessment for Students with Disabilities in Texas / New Regulations for Special Education / Grand Central Station Implementation Training Series / Non-Violent Physical Crisis Intervention / Scholarships: Scholarship Bastrop Association for the Arts / Scholarship Bastrop High School PTSA 3 Career Colleges and Schools of Texas / Art Institute of Houston.
References:
- Daniel Cobb- 770-851-1307
- Brett Pointer- 678-612-5139
- Noelie Rodea- 512-321-2292
- Tashia Patrokonis- 262-497-0665
Timeline
Operations Supervisor
Scientific Games
09.2021 - Current
Director of Operations/Overseas Sales and Marketing Assistant Manager
Heather Lovern
05.2021 - 08.2021
Amazon
Amazon Area Manager
03.2020 - 05.2021
Driver Trainer Supervisor
Amazon
08.2019 - 03.2020
Yard Specialist
Amazon
11.2018 - 08.2019
Associate I
Amazon Fulfillment Center
08.2018 - 11.2018
Clerk
Gwinnett County Public School
06.2017 - 10.2018
Hostess
Applebee's Grill + Bar
06.2017 - 10.2017
Gwinnett County Public Schools
10.2011 - 08.2016
Concierge
Hyatt Regency Lost Pines Resort
06.2010 - 09.2010
Focus Redirector
Bastrop High School
08.2006 - 10.2011
Sales Representative Cashier
Bealls Department Store
11.2005 - 08.2006
Pre-K Teacher Assistant
Lost Pines Elementary
08.2004 - 11.2005
High School Diploma -
Bastrop High School
Associate of Arts - Art/Computer Graphics
Austin Community College
Bastrop , TX Texas Educator Certificate Paraprofessional -
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