Josiline Tukes
Stone Mountain,GA
Summary
I Am a hardworking parent of two beautiful kids, who loves to live life. I enjoy traveling, Yoga, and making body butters on my spare time Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Tier 1 Advocate
United Health Care/ United health group
08.2023 - Current
- Educate Members On Current Health plans for the year
- Schedule Appointments for Doctors and Specialist
- Send Prior authorization to Pharmacy for members Prescription
- Schedule Transportation for members
- Handle all Complaints and grievances
- Update Member accounts
Customer Service Rep
Progressive Insurance
07.2022 - 07.2023
- Take incoming calls to process and open new claims
- Prioritize package deals to members needs
- Upsale and keep track of new products/plans
- Educate Callers on Insurance
- Handle accident Reports
Customer Service Rep ( Project)
Robert Half/Unemployment Insurance Agency - State of Michigan
02.2020 - 08.2021
- Take incoming calls to process and open new claims
- Update/Correct any account information for the Claimant
- Handle Irate callers by exercising independent judgement and resolve calls within specified time limits
Registered Pharmacy Technician
Walgreens
03.2019 - 02.2020
- Company Overview: Central Utility Location (Registered Pharmacy Technician) – Hybrid
- Accurately prepare and distribute patient medications and perform calculations
- Collect accurate patient information and Process third party billing claims
- Prior authorization completion
- Work directly with patients to obtain medication needs and history
- Used technology to help maintain accurate patient records, medication inventory, and orders
- Central Utility Location (Registered Pharmacy Technician) – Hybrid
Customer Service Representative
Faneuil
08.2019 - 03.2019
- Answering incoming calls
- Processing credit card payments
- Issuing out orders
- De-Escalating Irate Customers
Healthcare Customer Service Representative
TeleTech
03.2018 - 02.2019
- Receiving incoming calls
- Responding to customer requests
- Data entry
- Record maintenance and other clerical duties
- Follows organization and department procedures to complete tasks in a timely manner
- Enrolling Member in Health Plans that fit their needs
Outbound Sales
Hilton Grand Vacations
02.2016 - 01.2017
- Help customers with complaints and questions
- Give customers information about products and services
- Take orders and process returns
- Help customers understand the product and answering questions about their reservations
- Upselling products
Education
LICENSED PRACTICAL NURSE -
Orlando Technical College
03.2025
High School Diploma -
Workforce Advantage Academy
Orlando, FL04.2016
Skills
- Microsoft Word/Excel
- Leadership
- Time management
- Communication
- Attentive
- Multitasker
- Dependable
- Punctual
- Adaptability
- Paperwork Processing
- Data Collection
- Data Entry
- Call Management
- Account updating
- Complaint resolution
- Scheduling
- Information Security
- Product Knowledge
Accomplishments
- Employee of the Month, Walgreens Company, 12/2020
- Bravo, United Healthcare, 12/2022
- Star Award, Progressive, 12/2022
Licensescertificates
REGISTERED PHARMACY TECHNICIAN, FL, 2021
Timeline
Tier 1 Advocate
United Health Care/ United health group
08.2023 - Current
Customer Service Rep
Progressive Insurance
07.2022 - 07.2023
Customer Service Rep ( Project)
Robert Half/Unemployment Insurance Agency - State of Michigan
02.2020 - 08.2021
Customer Service Representative
Faneuil
08.2019 - 03.2019
Registered Pharmacy Technician
Walgreens
03.2019 - 02.2020
Healthcare Customer Service Representative
TeleTech
03.2018 - 02.2019
Outbound Sales
Hilton Grand Vacations
02.2016 - 01.2017
LICENSED PRACTICAL NURSE -
Orlando Technical College
High School Diploma -
Workforce Advantage Academy
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