Josilyn Bridgeman
Bryans Road,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Senior Reservation Sales Agent
Sixt Rent A Car
Washington, DC
09.2023 - Current
- Upsold additional products or services when appropriate to maximize revenue opportunities for the company.
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Technical Support Specialist
Asurion
04.2022 - 08.2022
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented and updated case notes for each customer and work order.
Loan Processor
Maxtouch Services (WFH)
Kennesaw, GA
01.2020 - 02.2022
- Reviewed initial client documentation to structure and submit loan package.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Created and completed loan submission packages.
Quality Control Inspector (TEMP)
Hyundai Glovis
West Point, GA
06.2021 - 12.2021
- Properly document results of the inspection and take pictures of non-conforming items and remain truthful when recording results of inspections.
- Assist with development and implementation of audit strategies, audit related policies and procedures.
- Assist with creating and monitoring corrective actions and countermeasure.
Attendance Secretary
Dekalb County Public Schools
Lithonia, GA
07.2017 - 01.2020
- Informed parents of unexcused student absences to discuss with student and take corrective action.
- Answered office phone and greeted visitors to assist callers or screen individuals entering school.
- Prepared reports and compiled attendance information for submission to school district and state.
Paraprofessional
Dekalb County School System
Lithonia, GA
09.2016 - 07.2017
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Education
MBA - Human Resources Management
Strayer University
Washington, DC09.2019
Bachelor of Science - Business Administration
Voorhees College
Denmark, SC05-2016
Skills
- Customer Service
- Technical Support
- Technologically Savvy
- Critical Thinking
- Microsoft Office Expertise
- Administrative Support
- High-Energy Attitude
- Problem Resolution
- Adaptive Team Player
- Visual Inspections
- Process Improvement
- Production Methods
Timeline
Senior Reservation Sales Agent
Sixt Rent A Car
09.2023 - Current
Technical Support Specialist
Asurion
04.2022 - 08.2022
Quality Control Inspector (TEMP)
Hyundai Glovis
06.2021 - 12.2021
Loan Processor
Maxtouch Services (WFH)
01.2020 - 02.2022
Attendance Secretary
Dekalb County Public Schools
07.2017 - 01.2020
Paraprofessional
Dekalb County School System
09.2016 - 07.2017
MBA - Human Resources Management
Strayer University
Bachelor of Science - Business Administration
Voorhees College