Josilyn Gibbs
Houston,TX
Summary
Dynamic and results-driven individual with over eight years of experience leading teams in providing comprehensive case management services. Seeking to leverage leadership and management expertise to make a meaningful impact at Endeavors.
Overview
16
16
years of professional experience
Work History
CASE MANAGER
Endeavors
Houston, TX
03.2023 - Current
- Conduct thorough intake interviews to assess client needs, goals, and eligibility
- Advocate for clients to access essential community resources such as housing and utility assistance, as well as other relevant services
- Provide proactive follow-up support to ensure client stability and progress towards self-sufficiency, including problem-solving and resource identification
- Collaborate with clients to develop personalized financial and self-sufficiency plans
- Assist clients in developing effective housing stability plans and provide ongoing support and referrals as needed
- Document daily case notes and maintain comprehensive client files to track progress and service plans
- Educate clients on their tenant rights and responsibilities, applying knowledge of residential lease agreements
- Maintain consistent communication channels between tenants, landlords, referral sources, and collaborating agencies
- Demonstrate exceptional customer service in all interactions, prioritizing the well-being and empowerment of clients in line with the Endeavor's mission.
CASE MANAGER
Endeavors
Houston, TX
05.2022 - 10.2022
- Advocated for and facilitated clients' access to housing assistance, utility aid, and various community services and benefits
- Developed comprehensive service plans with clients, addressing housing and related needs
- Conducted thorough housing inspections
- Documented comprehensive case notes daily and maintained the organization and management of case files
- Coordinated with the Financial Assistance Coordinator to facilitate timely payments to third parties.
CASE MANAGER SUPERVISOR
HOPE Disaster Recovery
Houston, TX
06.2018 - 12.2021
- Directed a team of 12 caseworkers to deliver extensive, community-centered support, particularly addressing housing and other critical needs
- Oversaw the review and approval process for staff timecards, activity logs, and mileage reimbursement requests
- Worked collaboratively with Case Managers to efficiently staff caseloads, ensuring a comprehensive of current issues and program details
- Upheld Quality Assurance standards and regulatory compliance through meticulous maintenance and updating of client files
- Developed and maintained a comprehensive database of community resources and facilitated referrals as required
- Compile and submit comprehensive monthly program reports and respond to ad hoc reporting requests from the Program Manager as needed
- Managed office coordination, optimized client flow, addressed client complaints, and implemented Crisis Management strategies as required
- Identified, interviewed, and recruited talented staff members
- Conducted ongoing program evaluations and provided insightful recommendations to improve program growth and quality, subject to review by the Program Manager
- Cultivated robust working relationships with stakeholders, including realtors, landlords, and property manager
- Developed and implemented strategies to attract and retain landlords, ensuring a resilient housing network
- Analyzed all payments to ensure they align with service plans and meet client needs.
TEXAS WORKS ADVISOR II
Texas Department of Health and Human Services
Houston, TX
12.2016 - 06.2018
- Conducted interviews with clients or their authorized representatives to collect information for determining eligibility for benefits
- Performed assessments to establish or validate eligibility, as well as to determine benefit levels
- Handled updates to client status, rectified overpayments, and adjusted or reinstated benefits as necessary
- Acquired, authenticated, and computed income and resources to assess client's financial eligibility
- Recorded case details utilizing automated systems to maintain individual client records.
ADMINISTRATIVE ASSISTANT
Houston Independent School District
Houston, TX
08.2014 - 12.2016
- Supervised and coordinated the activities of office clerks to ensure efficient workflow and adherence to deadlines
- Provided training and support to office clerks on company policies, procedures, and software systems
- Assigned tasks and prioritized workload to ensure timely completion of projects and tasks
- Monitored and evaluated the performance of office clerks, provided feedback and coaching as needed
- Maintained confidentiality of sensitive information and ensured compliance with company policies and regulations
- Prepared reports and presentations as requested by management.
CASE MANAGER SUPERVISOR
GRACE Community Services
Houston, TX
10.2007 - 02.2012
- Supervised a team of disaster case managers, providing guidance, support, and mentoring to ensure they effectively met the needs of clients impacted by disasters
- Overseen the assessment of clients' situations, needs, and vulnerabilities to develop comprehensive case management plans
- Monitored and evaluated the progress of case management services provided to clients, ensuring they were timely, appropriate, and in line with protocols
- Collaborated with community partners, government agencies, and other stakeholders to coordinate services and resources for disaster-affected individuals
- Ensured compliance with program requirements, regulations, and funding guidelines related to disaster case management services
- Participated in disaster response and recovery efforts as needed, including coordinating with emergency management agencies and other disaster relief organizations
- Prepared reports, documentation, and presentations on program activities, outcomes, and accomplishments for internal and external stakeholders
- Served as a liaison between the disaster case management team and leadership, conveying feedback, concerns, and recommendations for program improvement.
Education
Some College (No Degree) -
Charter Oaks State College
New Britain, CTSkills
- Client Advocacy
- Needs Assessment
- Community Outreach
- Conflict Resolution
- Resource Identification
- Stakeholder Collaboration
- Documentation and Reporting
- Positive Attitude
- Decision-Making
- Problem-Solving
- Organization and Multitasking
- Staff Management
Timeline
CASE MANAGER
Endeavors
03.2023 - Current
CASE MANAGER
Endeavors
05.2022 - 10.2022
CASE MANAGER SUPERVISOR
HOPE Disaster Recovery
06.2018 - 12.2021
TEXAS WORKS ADVISOR II
Texas Department of Health and Human Services
12.2016 - 06.2018
ADMINISTRATIVE ASSISTANT
Houston Independent School District
08.2014 - 12.2016
CASE MANAGER SUPERVISOR
GRACE Community Services
10.2007 - 02.2012
Some College (No Degree) -
Charter Oaks State College