Josilyn Mays

Answered telephones for Complete Health patient calls and assisted patients with any issues

related to appointments, billing, and related questions

· Scheduled and confirmed appointments or medical consultations

· Entered payment information in computer system

· Communicated through Microsoft Teams with Complete Health front desk staff or Medical

Assistants to relay patient questions to them

• Answered telephones for Complete Health patient calls and assisted patients with any issues related to appointments, billing, and related questions
• Scheduled and confirmed appointments or medical consultations
• Entered payment information in computer system
• Communicated through Microsoft Teams with Complete Health front desk staff or Medical Assistants to relay patient questions to them.

• Conferred with customers by telephone to inform them that they submitted the successful bid on auctioned storage unit(s)
• Entered customer payment information in computer system
• Provided customers with the physical location of their storage unit(s), information on how to access the storage facility and their specific unit(s), and deadline for emptying the unit(s)
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Responsible for day-to-day management of multiple group home facilities for residents with mental and/or physical disabilities
• Hired, trained, supervised, and evaluated staff
• Ensured that residents were fed, dressed, properly groomed, and transported to and from day program locations
• Prepared and maintained records and reports, such as budgets and personnel records
• Provided direct service and support to residents as needed.

• Performed similar duties and responsibilities as described above for ResCare position.

• Coached, advised, and provided leisure/recreational activities for clients
• Provided direct care and assisted with daily living skills
• Lifted, bathed, cleaned, and fed residents served as needed
• Transported residents to and from group homes and various locations in the community.

• Oversaw deli operations including scheduling staff hours and assigning duties, maintaining food and equipment inventories, and keeping inventory records
• Established standards for personnel performance and customer service
• Performed some food preparation and service tasks, such as cooking, making sandwiches, and serving food and drinks
• Assisted truck drivers with fuel purchases
• Operated a cash register to receive payments by cash, check, credit cards, or automatic debits.

• Completed administrative duties such as scheduling patient appointments and maintaining and filing patient medical records
• Assisted physicians and nurse practitioners with procedures including preparing and draping patients, urinalysis, injections, collecting throat cultures, ear irrigations, developing and filing X-rays, and electrocardiograms
• Took patient vital signs, drew blood, and ran complete blood counts.