Josilyn Novoa
San Pedro,CA
Summary
Qualified Customer Service Representative with 10+ years in fast-paced customer service. Personable and professional under pressure. Dedicated Customer Service Agent motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities.
Overview
17
17
years of professional experience
Work History
Massage Therapist
Tenaya Stone Spa
08.2022 - 03.2023
- Provided safe, effective and appropriate massage therapy techniques.
- Performed massages for clients using hot stone, Swedish, deep tissue, and sports methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Massage Therapist
Sisley Spa At The Ritz Carlton
05.2021 - 08.2022
- I provided massage to Hotel guests and members of the spa.
- Developed a loyal clientele by providing an elevated customer experience.
- Pursuant to client feedback I help relieve pain, rehabilitate injuries, improve circulation, relieve stress, increase relaxation, and aid in the general wellness of clients.
Massage Therapist
Massage Envy
04.2014 - 05.2021
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Maintained client treatment records and designed long-term care programs for return clients.
Passenger Service Agent
Swissport
03.2006 - 08.2011
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Announced flight status updates and information about gate changes over PA system during boarding process.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
Education
Associate of Science - Sports & Rehabilitation Therapy
Fremont College - Cerritos
Cerritos, CA05.2013
Skills
- Bilingual in Spanish
- MS Windows proficient
- Computer Proficiency
- Positive Customer Experiences
- Active Listening
- Conflict Resolution
- Problem-Solving Abilities
- Check-In Procedures
- Passenger Assistance
Timeline
Massage Therapist
Tenaya Stone Spa
08.2022 - 03.2023
Massage Therapist
Sisley Spa At The Ritz Carlton
05.2021 - 08.2022
Massage Therapist
Massage Envy
04.2014 - 05.2021
Passenger Service Agent
Swissport
03.2006 - 08.2011
Associate of Science - Sports & Rehabilitation Therapy
Fremont College - Cerritos