Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Painting, Writing , Freelance
Timeline
Generic

Josilyn Primous

Raleigh,NC

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in North Carolina. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CNA Supervisor

Wellspring Retirement Community
Greensboro, NC
10.2021 - 01.2022
  • Was responsible for monitoring residents and assisting them with their daily living activities in the memory care unit of the facility
  • Was also responsible for the dietary needs of the residents within my unit by distribution and tracking.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

PRN CNA/HHA

Bayada Home Health Care, ESA
Greensboro, NC
04.2021 - 12.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

Prn CNA/HHA

Visiting Angels
Raleigh, NC
03.2021 - 08.2021
  • Visited homes of clients and provided assistive care based off of client’s needs
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Medication Aide

Carillion Assisted Living
Raleigh, NC
02.2019 - 08.2019
  • Responsible for administering medications to residents suffering from dementia
  • Responsible for keeping track of dietary needs and/or restrictions for all residents
  • Assisted with delivering basic and personal care to residents and families
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Regulated IV fluids and programmed IV and insulin pumps.
  • Followed nutritional plans to prepare optimal meals.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Leadership Student

Ladies of Leadership Association
Raleigh, NC
01.2017 - 07.2018
  • Managed the duty of sending out relevant information to club members and taking over for club president on days of absence
  • Lead about 15 people
  • Contributed to creating a support system for young girls in high school that were going through hard times and felt there was no one else to turn to
  • Engaged in beginning of year orientations to assist students with initial adjustment to university academic life.
  • Presented and drafted various scheduling options for students to help properly allocate time for classes, extra work and free-time.
  • Conducted peer-mediations between students to help resolve conflicts and reach agreements.
  • Organized community outreach to promote nutrition, physical activity and health among peers.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Engaged prospects and customers through trade shows, seminars and workshops.

Tutor and Counselor

YMCA
Raleigh, NC
09.2017 - 05.2018
  • Worked with 4th and 5th grade students on building reading and math comprehension
  • Tasked with seeing students home safely on a daily basis
  • Facilitated time for students to learn, work, and play on a weekly basis
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Supported students with helpful study habits and exam strategies.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Met with students and discussed educational goals and expectations.
  • Helped students prepare for routine and standardized tests and college entrance exams.
  • Organized group tutoring sessions to help students struggling in similar areas.
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
  • Designed engaging lessons, using art and visual aids to enhance learning process.
  • Drilled students on subject matter and used flashcards and writing techniques to improve recall.
  • Created special handouts, study guides and enrichment materials to boost student knowledge.

Customer Service Team Member

Zaxbys
Garner, NC
05.2016 - 05.2017
  • Operated front end and drive thru registers by handling money transactions
  • Provided customer service by politely and properly greeting guest
  • Maintained cleanliness of facility
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained financial accounts by processing customer adjustments.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Volunteer Intern

Habitat for Humanity
Raleigh, NC
06.2015 - 08.2015
  • Worked as a volunteer/intern in the habitat office during the summer of 2015 session
  • Was responsible for making and answering phone calls regarding customers habitat experience, questions, and concerns
  • Was also tasked with performing other office tasks such as copying, faxing, mailing, and printing.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Analyzed problems, identified solutions and made decisions.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.
  • Sorted and organized files, spreadsheets and reports.
  • Cared for over 100 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
  • Bathed animals and performed related animal grooming and care in preparation for adoption events.
  • Conducted adoption events to place shelter and foster animals into permanent homes.
  • Provided humane care of domestic and wild animals.
  • Followed specific food and water schedules for different animal species.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Managed facility laundry, cleaning and restocking.

Education

Bachelor of Science - Sociology

University of North Carolina Greensboro
Greensboro
12.2022

Associate of Science - Sociology

University of North Carolina Greensboro
Greensboro
05.2020

Skills

  • Service Utilization Improvements
  • Operational Records Maintenance
  • Nursing Assessment
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Customer Account Management
  • Object-Oriented Programming (OOP)
  • Software Systems
  • Performance Evaluation and Optimization
  • Instrument Calibration
  • Reporting Tools
  • Capital and Resource Allocation
  • Customer Communication
  • Interpersonal Skills
  • Interpersonal Communications
  • Administration and Reporting
  • Technical Proficiency
  • Employee Coaching and Motivation
  • Business Management and Development
  • Scheduling and Coordinating
  • Team-Building Exercises
  • Performance Tracking and Evaluations
  • Treatment Preparation
  • Patient Examination
  • Immunizations and Vaccinations
  • Accurate Documentation
  • Preventive Healthcare
  • Specialized Healthcare Referrals

Accomplishments

  • Achieved Excellence Award by completing assigned with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 students
  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification


  • Licensed CNA
  • Licensed MedTech
  • Certified in Basic Life Support

Painting, Writing , Freelance

I enjoy spending my free time Painting portraits, I write many books and poems at my leisure and do freelance work for data and health companies when applicable.

Timeline

CNA Supervisor

Wellspring Retirement Community
10.2021 - 01.2022

PRN CNA/HHA

Bayada Home Health Care, ESA
04.2021 - 12.2021

Prn CNA/HHA

Visiting Angels
03.2021 - 08.2021

Medication Aide

Carillion Assisted Living
02.2019 - 08.2019

Tutor and Counselor

YMCA
09.2017 - 05.2018

Leadership Student

Ladies of Leadership Association
01.2017 - 07.2018

Customer Service Team Member

Zaxbys
05.2016 - 05.2017

Volunteer Intern

Habitat for Humanity
06.2015 - 08.2015

Bachelor of Science - Sociology

University of North Carolina Greensboro

Associate of Science - Sociology

University of North Carolina Greensboro

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Josilyn Primous