Josilyn Slider

• Collaborate with customers to determine reasons for delinquency, source of income and next pay date to build solutions for their financial issues.

• Adhered to regulatory and company security and audit procedures.

• Deliver prompt, accurate and excellent customer service.

• Gathered required information from customers for loan modification reviews and followed up on management determined results.

• Secured payments by following up with customers which disregarded promise to pay.

• Directed specific questions to appropriate departments

• Maintain confidentiality of bank records and client information.

• Utilize skip tracing to locate customers with delinquent and no recent contact accounts. Met company productivity expectations.

AAA Nursing Care (2015-Present)

• Completed activities of daily living. Serving meals, feeding patients as needed, ambutating and rotating patients.

• Checking vitals and weight and recording all information necessary

• Provide patient comfort, transport patients, answer call lights, report observations

• Offer patients emotional and physical support

• Monitor food intake

• Change briefs and keep record

• Oversee patient medications

• Maintain accurate record of patient care, concerns ,condition and progress

• Provide assistance or total care with using restroom, showering and bed baths.

• Completed activities of daily living. Serving meals, feeding patients as needed, ambutating and rotating patients.

• Checking vitals and weight and recording all information necessary

• Provide patient comfort, transport patients, answer call lights, report observations

• Offer patients emotional and physical support

• Monitor food intake

• Change briefs and keep record

• Oversee patient medications

• Maintain accurate record of patient care, concerns ,condition and progress

• Provide assistance or total care with using restroom, showering and bed

• Collaborate with customers to determine reasons for delinquency, source of income and next pay date to build solutions for their financial issues
• Adhered to regulatory and company security and audit procedures
• Deliver prompt, accurate and excellent customer service
• Gathered required information from customers for loan modification reviews and followed up on management determined results
• Secured payments by following up with customers which disregarded promise to pay
• Directed specific questions to appropriate departments
• Maintain confidentiality of bank records and client information
• Utilize skip tracing to locate customers with delinquent and no recent contact accounts
• Met company productivity expectations.

• Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in reception area
• Assist General Manager with daily work tasks
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
• Established data entry priorities, sorted data and entered accurately
• Maintain high levels of confidentiality while creating files, reports and records
• Managed office inventory by restocking supplies
• Made Verification of Employment calls
• Utilized strong time management and organizational skills to ensure smooth and seamless operations
• Managed and maintained account receivable and payables

• Conducted daily, weekly & monthly inventories of all paper and food product, managed employee labor & scheduling, performed daily product quality audits, performed cash audits each shift
• Ensured all systems and routines in place were running efficiently and modified any that were outdated
• Managed, trained and motivated crew member and assistant managers to continuously improve knowledge and abilities in the service industry
• Trained other Franchisee Managers to equip them with the knowledge needed to run a successful operation
• Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries
• Tracked and Forecasted week/week and year/year sales trends
• Coordinated and managed crew and manager staff performance to maximize customer satisfaction, operational efficiency and business profits
• Interacted in positive manner with other GMs, area supervisor, Franchisee and customers to build connections and nurture relationships
• Assisted with Local Store marketing to partner with the community and bring business to my store
• Accomplishments
• Was selected to attend the 2018 People, PRIDE and Profit conference in Grapevine held by International Dairy Queen