Josilynn Rassman-Smith

I am in charge of hosting a night of Trivia with pre-written questions. My responsibilities include but are not limited to:

• Assisted venues in marketing their weekly trivia nights through targeted promotional material distribution, increasing event visibility and attendance rates.
• Collaborated with venue managers to develop successful trivia nights that increased foot traffic and revenue.
• Increased overall satisfaction ratings from both players and venues by managing time effectively during events, keeping the pace lively without rushing participants.
• Managed scoring and ranking systems efficiently, ensuring accurate results and timely announcements of winners.
• Sustained positive relationships with regular attendees through attentive hosting skills and genuine enthusiasm for their involvement.
• Elevated the trivia brand's reputation for professionalism through consistent adherence to established guidelines and policies during event hosting and preparation.
• Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.

The Spartan End Zone Club is a charitable gambling organization that supports local youth sport programs. During my time here I had a wide variety of responsibilities, that included the following:

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

My time working at the LWs Bierstube was spent serving and bartending, simultaneously most days. It was a small town, family owned bar and restaurant that had many regulars. Many of my shifts were busy weekends, which allowed me to become comfortable in a more fast paced setting, even though it was a smaller establishment. I completed the following duties successfully and efficiently regularly:

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

While working at Build a Bear at the Mall of America, I was challenged with the ever changing environment of a Nationwide Landmark. It was a very fast paced environment that had many challenges that I had to learn to overcome, while maintaining the guests satisfaction. I worked as a Bear Builder for 2 years before being promoted to manager, as well as working and managing our shipments once a week. This gave me a very good insight into all the different positions and how the store worked, which showed me how to best do my job and better the stores successfulness.

• Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
• Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
• Demonstrated product and answered questions for prospective customers.
• Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Performed inventory control, such as counting, and stocking merchandise.