Josip Idzan
Denver,CO
Summary
Customer-oriented Store Manager offering over 17 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
Work History
Store Manager
The Home Depot
Lakewood, CO
07.2023 - Current
- Responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance.
- Responsible for developing leaders and building a deep talent bench for store leadership positions.
- Analyze and interpret sales and financial reporting to asses opportunities and determine successes in department's/key areas and provide guidance to store team to consistently improve in opportunities.
- Teach, coach and train store leadership team and associates on sales and merchandising standards, customer service standards, and operational excellent to improve profitability.
- Take action on counseling, performance problems, termination decisions and other AR issues by partnering with District Human Resource Manager (DHRM) and Regional Associate Relations Manager.
- Support the implementation and monitoring of pilot programs and new store initiatives to improve simplification in the stores.
- Leverage sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls.
- Teach, coach and train store leadership teams to achieve alignment and consistency in operational improvements across the store.
Operations Manager
The Home Depot Inc
Castle Rock, CO
03.2020 - 07.2022
- Teach associates operational processes and store appearance, and coach associates to ensure expectations are met.
- Ensure proper order fulfillment and timely customer communication through order creation, order fulfillment, and completion.
- Ensure proper rental contract management and repair operations, including knowledgeable help, efficient service, and proactive asset management (minimization of down tools).
- Build relationships with related third parties and business partners.
- Manage the overall claims process as it relates to workers' compensation, general liability, and property damage.
- Ensure appropriate staffing in operations and rental, and address staffing opportunities.
- Leverage sales and profit opportunities through shrink management, safety and environmental compliance, P&L management, and markdown controls.
- Teach associates to create safe working environment. Ensure compliance with all Home Depot policies and procedures, and verify that all safety and Hazmat procedures are followed.
Merchandise Manager
The Home Depot Inc
Parker, CO
02.2015 - 03.2020
- Responsible for the general leadership of associates, store standards, and systems, tools, and processes that support department activities and customer service.
- Balancing the responsibilities of formulating department strategies and objectives, completing tasks, and ensuring that direct reports are educated and execute the processes, behaviors, and expectations for meeting customer needs.
- Run the play in the Weekly Playbook, event playbooks, and maintain Store Appearance Standards.
- Create an efficient department for everyone by managing on-hand accuracy, safety, and shrink.
- Verify the shelves are stocked by executing In-Stock 1-2-3, managing overheads, and utilizing Endless Aisle.
Inventory Management Supervisor
The Home Depot Inc
Littleton, CO
01.2014 - 07.2015
- Supervised inventory management processes, ensuring optimal stock levels, and order accuracy.
- Implemented strategies to minimize waste, reduce overstocking, and improve efficiency.
- Monitored inventory tracking systems, identified discrepancies, and optimized reporting accuracy.
- Collaborated with suppliers and warehouse teams to maintain smooth supply chain operations.
- Developed and enforced policies to enhance inventory security, and minimize shrinkage.
Rental Manager
The Home Depot Inc
Littleton, CO
01.2009 - 01.2014
- Managed day-to-day operations of the tool rental department, ensuring a seamless customer experience.
- Led and trained a team of rental associates, improving productivity and customer service excellence.
- Provided expert guidance and operational support across 116 stores, ensuring consistency and efficiency in repair processes and inventory management.
- Led initiatives to streamline repair workflows, reducing turnaround time, and improving service quality.
- Collaborated with store managers and regional teams to develop best practices for equipment maintenance and supply chain efficiency.
Education
Business Management
Metropolitan State University of Denver
Denver, CO05.2011
Skills
- Store Merchandising
- Customer service management
- P&L management
- Supply chain management
- Relationship Building and Management
- Employee Training
- Process Improvements
- Loss Prevention
- Payroll Management
- Team Development
- Inventory Management
- Operations oversight
Timeline
Store Manager
The Home Depot
07.2023 - Current
Operations Manager
The Home Depot Inc
03.2020 - 07.2022
Merchandise Manager
The Home Depot Inc
02.2015 - 03.2020
Inventory Management Supervisor
The Home Depot Inc
01.2014 - 07.2015
Rental Manager
The Home Depot Inc
01.2009 - 01.2014
Business Management
Metropolitan State University of Denver
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