Josip Ramadža
Food & Bavarage Maager
Klis
Summary
With over fifteen years of experience in hospitality and tourism, I have honed my skills working in various coffee bars, nightclubs, restaurants, and hotels across the Adriatic.
My expertise was further enriched during my tenure at prestigious 5-star hotels in London and at Le Meridien Lav, a luxury resort catering to dignitaries from the British elite.
Currently employed at Brown Beach House, I am confident that my knowledge, experience, and dedication can bring value to your team. Seeking new challenges to enhance my business acumen, joining the Aminess family would be an exciting opportunity for growth.
Overview
18
18
years of professional experience
Work History
Food and Beverage Manager
Brown Beach House Hotel & Spa
03.2023 - Current
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Organized successful special events that contributed to increased sales figures.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
Outlet Manager
Le Meridien Lav
03.2022 - 03.2023
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Waiter
Reastaurant Gastro Diva
04.2020 - 12.2020
Head Waiter
Restaurant Dujam
03.2018 - 04.2020
- I was responsible for drinks stocks in the restaurant, inventory and employee work schedule.
Head waiter
The Honourable Society of Lincoln's Inn
10.2015 - 07.2017
- Company Overview: I worked in the catering department institutions in London (The Honorable Society of Lincoln's Inn) whose are members are only British judges, lawyers and law students.
- I spent two years of my life living and working as a head waiter in London.
- While working in a prestigious British institution, I gained a great experience of serving, preparation and organization of festive receptions, lunches and dinners, some of which had over 300 guests and five courses of serving food and drinks.
- In short period of time I became one of the main waiters and took care of the whole coordination, preparation and performance of organized social events for club members.
- Also, I had the opportunity to study and work in some of the world's largest hotels located in London such as Grosvenor House, The Landmark, Intercontinental and Mandarin Oriental.
- I worked in the catering department institutions in London (The Honorable Society of Lincoln's Inn) whose are members are only British judges, lawyers and law students.
Waiter
Caffe bar Ami
05.2013 - 10.2015
Waiter
Vanilla Club
01.2009 - 10.2015
Waiter
Caffe bar Renato
10.2011 - 04.2013
Waiter
Caffe bar Ami
12.2009 - 08.2011
Sales Agent
National Ren-a-car
09.2007 - 08.2009
Education
High School Diploma -
Tehnička Škola Split
Split, Croatia 04.2001 -
Skills
Food and beverage operations
Timeline
Food and Beverage Manager
Brown Beach House Hotel & Spa
03.2023 - Current
Outlet Manager
Le Meridien Lav
03.2022 - 03.2023
Waiter
Reastaurant Gastro Diva
04.2020 - 12.2020
Head Waiter
Restaurant Dujam
03.2018 - 04.2020
Head waiter
The Honourable Society of Lincoln's Inn
10.2015 - 07.2017
Waiter
Caffe bar Ami
05.2013 - 10.2015
Waiter
Caffe bar Renato
10.2011 - 04.2013
Waiter
Caffe bar Ami
12.2009 - 08.2011
Waiter
Vanilla Club
01.2009 - 10.2015
Sales Agent
National Ren-a-car
09.2007 - 08.2009
High School Diploma -
Tehnička Škola Split
04.2001 -
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