Josipa Zavor
Clearwater,Florida
Summary
Friendly and efficient. Devoted to maximizing customer satisfaction with exceptional service and support. Always willing to learn more to be able to move forward in companies.
Always looking to provide effective issue resolution to keep customers happy.
Overview
1
1
Language
5
5
years of professional experience
Work History
Bakery
Costco
Clearwater, Florida
11.2018 - 10.2021
- Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
- Operated POS system to process bakery sales transactions.
- Listened to guests to understand needs and help each person select optimal products and services.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Educated customers on product and service offerings.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Patient Coordinator
Physicians Wellness Center
Clearwater, Florida
08.2017 - 08.2018
- Passionately focused on providing care and assistance to patients during times of illness or injury.
- Attended educational workshops and classes to increase professional knowledge and expertise.
- Pulled patient files and verified insurance before patient's appointment.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Provided daily, structured routines for senior patients to reduce stress and anxiety.
Librarian
Library
Largo, Florida
08.2016 - 07.2017
- Processed material orders and requests, maintaining accuracy and consistency.
- Processed faculty requests for new resources.
- Maintained complete and accurate records of library transactions.
- Coached students, faculty and staff in use of electronic, print and internet resources.
- Kept resources in neat, clean and working fashion to maintain availability for use.
- Answered patrons' questions at circulation desk.
- Organized library equipment and collections.
- Replaced worn labels and barcodes to keep materials in good physical condition.
- Monitored lending of reserved course materials.
- Documented movement of library media materials and equipment.
Education
Associate of Science - Computer Science
Everest University
Largo05.2017
Skills
- Health and Safety Compliance
- Inventory Control
- Verbal and Written Communication
- Punctual and Reliable
- Attention to Detail
- Fluent in Croatian
- High-Energy Attitude
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Adaptive Team Player
- Issue and Complaint Resolution
- Quality Control
Languages
Croatian
Native/ Bilingual
Timeline
Bakery
Costco
11.2018 - 10.2021
Patient Coordinator
Physicians Wellness Center
08.2017 - 08.2018
Librarian
Library
08.2016 - 07.2017
Associate of Science - Computer Science
Everest University